Relations Manager Celebration Key - Bahamas

Job Description

The Manager, Employee Experience & Relations serves as a trusted advisor to leadership and employees, supporting a positive workplace culture through effective employee relations, labour relations, and engagement strategies. This role provides guidance on policy interpretation and application, performance management, disciplinary processes, and conflict resolution, while leading initiatives that enhance employee engagement, measure sentiment, and support organizational effectiveness.

• Serve as the primary point of contact for employee relations matters, including grievances, complaints, disciplinary actions, and performance management.
• Conduct workplace investigations in partnership with Destination and Corporate HR in a fair, timely, and objective manner and provide recommendations aligned with company policy and applicable labour laws.
• Ensure employee relations cases are documented accurately, timely, and in compliance with internal requirements.
• Partner with HR leadership to assess findings, recommend appropriate outcomes, and support decision‑making.
• Provide counsel to leaders and employees on appropriate workplace conduct, conflict resolution, and corrective action.
• Monitor trends, themes, and risk areas across employee relations cases and elevate insights to Destination HR and Corporate HR.

• Support the administration of employee engagement surveys, pulse checks, and feedback mechanisms in partnership with Destination HR and Corporate HR.
• Facilitate listening sessions, focus groups, and informal check‑ins to proactively surface concerns and opportunities for improvement.
• Partner with HR teams to interpret results and identify targeted, practical action areas.
• Track progress and follow‑up actions to ensure engagement feedback leads to visible improvements.
• Support local communication of engagement outcomes and next steps.
• Collaborate with cross‑functional teams to promote inclusion, communication, and employee well‑being.

• Serve as a key connector between on‑the‑ground employee experience and HR stakeholders. Partner closely with Destination HR to ensure alignment on employee relations practices, investigations, and engagement priorities.
• Collaborate with Corporate HR on policy interpretation, complex cases, trend analysis, and continuous improvement.
• Provide regular insights, reporting, and recommendations to support enterprise‑wide consistency.

• Ensure consistent application of employee relations and employee experience practices across departments and teams.
• Identify opportunities to improve policies, tools, and processes based on employee feedback and case trends.
• Provide guidance to leaders on best practices related to performance improvement plans, workforce planning and talent management.
• Support audits, reporting, and governance requirements related to employee relations and engagement.
• Contribute to the development and refinement of employee experience and relations frameworks.

In this position, the Manager, Employee Experience & Relations oversees the full employee relations and employee experience portfolio across multiple departments and sites, acting as the primary advisor for leaders and employees. The scope of the role includes investigations, grievances, disciplinary processes, labour and employment policy interpretation, engagement strategy execution, trend analysis, partnership with Destination HR and Corporate HR, and ensuring consistent application of HR practices across the organization.

The individual serves as the connector between operational environments and enterprise HR functions, translating on‑the‑ground issues into actionable insights that support broader organizational effectiveness.

In this position, the manager must navigate complex workplace matters, including conflict resolution, performance issues, grievances, and policy disputes. Problem‑solving requires the ability to objectively investigate cases, interpret labour and employment legislation, determine…