Tier 3 Load Balancer Engineer

Atos SE (Societas Europaea) is a leader in digital services with 2014 pro forma annual revenue of circa € 11 billion and 93,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry.

With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors:
Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, and Worldline.

Our ability to deliver Operational Excellence means that we are always ready and able to help our clients address whatever challenges they face, wherever they are in the world. We also place great emphasis on understanding and meeting the needs and priorities of our clients, including their sustainability objectives.

Atos values the individual and strives to deliver an appropriate work-life balance because a motivated and happy person can add untold value to our clients and colleagues around the world.

The Tier 3 GSOC Engineer is the top-level support tier in the GSOC for a complex global network. Focus area of this position is primarily on Load Balancer technologies; but, the candidate is expected to have additional general strengths with Cisco routing and switching. The responsibilities of this position often exist in engineering or architecture teams. This position will partner with those teams to ensure seamless integration into the production environment and the support structure.

This function will be engaged at times to participate in incidents that have exceeded the ability of Tier 2 to resolve. The scope of this position spans the data network, voice systems, wireless devices and numerous applications. A strong understanding of monitoring tools and techniques is required.

General Roles/Requirements

• Must have excellent communication skills including written, oral and presentation
• Serve as the intake arm of the GSOC to ensure new systems or processes are introduced into production are fully monitored, documented, supportable and the Operations team has received the proper training and/or orientation to effectively provide support
• Continually improve upon skills and ability to learn new technologies
• Participate in problem management processes that have engineering or architectural elements
• Resolve operational issues escalated from Tier 2 and ensure documentation and training occurs to ensure Tier 2 resolution on the next occurrence
• Mentor Tier 2 staff on event handling & response
• Demonstrate a dedication to seeing work delivered accurately and within SLA time frames
• Works closely with teammates to ensure procedures and escalation processes are followed & communication occurs
• Routinely engage with and forge solid working relationships with the internal and client based Engineering & Architecture teams
• Work advanced issues dealing with newly implemented technologies or problem areas
• Assist with resolving major impact incidents as required
• Assure operational readiness in the GSOC for new projects and devices being added to the network
• Provide hands on support for a variety of Load Balancer technologies including Cisco CSS, Cisco GSS, F5 LTM, F5 GTM
• Identify, recommend and implement changes to documentation standards used in the GSOC
• Routinely mentor junior staff in areas of process, technology, execution and other areas
• Serve as extensions of the leadership team as directed for workload management and routine guidance
• Partner with the NMS tools team to develop new monitoring techniques and refine existing
• Perform or participate in complex maintenance…