Technology - Sr. Engineer

Technology - Sr. Engineer

Location:

Celebration, Florida (Onsite)

The Senior Platform Engineer is responsible for advanced troubleshooting and operational support across critical technology platforms. This role acts as a technical escalation point, coordinating with business stakeholders, internal infrastructure teams, and external vendors to diagnose issues, drive resolution, and improve platform stability over time.

Everforth Apex uses a virtual recruiter as part of the application process.

• Provide vendor-based software support and serve as the technical point of contact for vendors, peers, and infrastructure operations partners.
• Triage incidents by identifying symptoms, determining ownership, and engaging the appropriate teams to drive timely resolution.
• Apply security best practices and coordinate with vendors as needed to implement required controls and remediation.
• Support multiple levels of testing prior to upgrades or releases of infrastructure, software, and service‑layer components.
• Perform daily operational activities to maintain platform availability, stability, and performance.
• Evaluate, develop, and implement tools and automation to improve platform administration, maintenance, operational efficiency, and reliability.
• Participate in incident, problem, and change management processes in accordance with established policies and procedures.
• Contribute to planning and execution of projects supporting business‑unit initiatives, infrastructure updates, and roadmap delivery.
• Proactively ensure compliance with applicable security standards.
• Create and maintain required system documentation.
• Participate in an on‑call rotation.

• Education:
  
  Bachelor's or Equivalent
• Experience:
  
  5+ years in advanced troubleshooting, with the ability to independently assess complex situations, isolate root causes, and implement or coordinate effective resolutions.

• Database experience writing SQL queries to access and manipulate data (Microsoft SQL Server and Oracle).
• Working knowledge of Windows Server sufficient to partner with vendors and relay requirements.
• Understanding of networking fundamentals, including data flows, firewall concepts, and connectivity troubleshooting.
• Strong interpersonal and communication skills to work closely with vendors and business partners.

• Industry exposure such as cruise operations, medical systems, logistics management, or marine maintenance/operations.
• Experience with one or more of the following applications: AMOS, Crunchtime, MXP, Sea Care.
• Experience supporting cloud‑hosted services (Azure, AWS, and/or Google Cloud Platform), with exposure to AWS EC2 environments being a plus.
• Experience with IT service management (e.g., Service Now).
• Familiarity with CI/CD deployment practices and tooling.
• Experience in regulated and/or operationally complex environments.

This role will participate in a 24/7 on‑call rotation. The on‑site requirement is subject to change. Comparable role profiles may include Dev Ops Engineer, Site Reliability Engineer (SRE), Application/Product Support Engineer, or Operations Engineer.

Everforth Apex is a world‑class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA…