Manager, Trip Operations-Private Jet, Adventures & Expeditions

Job Posting

Title:

Manager, Trip Operations-Private Jet, Adventures & Expeditions

Req :

For nearly two decades, Adventures by Disney has been a leading travel brand, offering over 40 guided-group adventures across land, river, and expedition cruises. Disney-trained Adventure Guides ensure hassle-free vacations with masterful storytelling, in-depth knowledge, and attention to detail, fostering lasting connections with each destination. The heart of every Adventures by Disney vacation lies in the authenticity, immersion in cultures, insider access, and curated activities.

Building on a legacy of over 135 years, National Geographic Explorers have ventured across continents, remote cultures, ocean depths, and towering mountains. National Geographic Expeditions extends this legacy, allowing travelers to embrace their inner explorer and witness the wonders of the world up close and in depth. National Geographic Expeditions provides unparalleled access to the world with Signature Land, Expedition Cruise, and Private Jet options.

Additionally, every trip booked supports the global nonprofit National Geographic Society, contributing to the work of National Geographic Explorers worldwide in protecting and illuminating our world through exploration, research, and education.

The Manager, Trip Operations-Private Jet for Adventures & Expeditions leads a team responsible for the successful planning, execution, and financial performance of Adventures by Disney and National Geographic Expeditions Private Jet programs. This role oversees a portfolio of luxury travel experiences, driving operational excellence, exceptional Guest satisfaction, and strong business results. Working closely with cross-functional partners and external suppliers worldwide, the Manager ensures seamless program delivery, team development, adherence to brand standards, and continuous improvement across all assigned operations.

The Manager, Trip Operations-Private Jet will report to the Sr Manager, Private Jet and sits in Celebration, FL. This is an on-site role based in Celebration, FL.

• Lead, develop, and hold accountable a Private Jet Operations team of 1–6 direct reports responsible for the planning, execution, and financial performance of escorted group private jet programs.
• Establish clear priorities, drive operational excellence, and ensure successful delivery of assigned programs.
• Provide leadership and direction to on-trip staff, expedition personnel, and cross-functional project teams to ensure successful program execution and delivery of business objectives.
• Coach, mentor, and develop direct reports and on-trip staff by setting performance expectations, providing ongoing feedback, conducting performance reviews, and fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee all operational aspects of assigned itineraries, ensuring seamless execution, exceptional Guest experiences, adherence to brand standards, and continuous improvement through Guest feedback, operational insights, and performance metrics.
• Serve as the primary operational decision-maker during active departures, leading responses to operational challenges, itinerary disruptions, weather events, mechanical issues, security concerns, and other unforeseen circumstances.
• Lead change management efforts related to itinerary modifications and operational disruptions, ensuring coordinated cross-functional execution, compliance with internal policies and legal requirements, and timely communication to Guests and stakeholders.
• Manage relationships with global suppliers, destination management companies, hotels, transportation providers, and other travel partners. Negotiate rates, terms, and service agreements while holding partners accountable for quality, service, and operational performance.
• Accountable for the financial performance of assigned programs, including budgeting, cost management, invoice review, reconciliation, closeout activities, and profitability optimization.
• Partner closely with Legal, Risk Management, Global Security, and cross-functional stakeholders to ensure contractual compliance, safety…