Customer Success Representative

Celina Tent, Inc is looking for a Customer Success Representative (CSR) to provide responsive, accurate, and professional service while supporting sales and order fulfillment. This role works directly with customers and internal teams to manage orders, resolve issues, and ensure a positive experience from inquiry through delivery.

• Serve as a primary point of contact for customers by phone and email.
• Provide timely & accurate information on products, pricing, availability, lead times, and order status.
• Process and manage customer orders in our ERP from entry through fulfillment.
• Proactively communicate order updates, changes, delays, and resolutions.
• Support Inside and Outside Sales with quotes, order entry, follow-up, and customer needs.
• Identify appropriate upsell and cross-sell opportunities.
• Maintain accurate customer and opportunity information in Hub Spot.
• Coordinate with Sales, Production, Distribution, and Supply Chain to support accurate and on-time delivery.
• Resolve customer concerns involving orders, delivery, quality, returns, and warranties.
• Manage warranty claims and return requests according to company policy.
• Assist with customer outreach, promotions, and collection efforts as needed.
• Identify opportunities to improve processes and the overall customer experience.
• Other duties may be assigned based on business needs.

• Serve as the sales lead for custom printed orders.
• Manage print projects from customer inquiry through delivery.
• Coordinate artwork, renderings, and approvals with customers and the Art team.

• 1-3 years of customer service, sales support, or order processing experience preferred.
• B2B or manufacturing experience is a plus.
• Experience with ERP and CRM systems such as Acumatica and Hub Spot preferred.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Strong communication, organization, and problem-solving skills.
• Excellent attention to detail and follow-through.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused, dependable, and team-oriented.

This position supports CELINA's key business goals by helping convert opportunities into orders, ensuring accurate order processing, supporting on-time delivery, protecting profitability, and providing excellent customer experience.

Since 1996, CELINA has grown into a nationally recognized American manufacturer serving commercial, industrial, event, emergency response, and U.S. government customers.

• Competitive starting pay
• Annual bonus potential
• Medical, dental, and vision benefits
• Supplemental insurance options
• Paid Time Off
• 9 paid holidays
• Additional paid time off between Christmas Eve and New Year's Day
• Retirement savings plan with company match
• Training and development opportunities

CELINA is an Equal Opportunity Employer and does not discriminate based on any protected status under applicable law. For further information, please review the Know Your Rights notice from the Department of Labor.