Inside Sales

We are seeking a motivated and customer-focused Inside Sales team member to join our team in Celina, Ohio. This role is ideal for someone who enjoys building relationships, identifying customer needs, and supporting sales growth through excellent service, inside sales activity, and professional social selling.

In this position, you will assist customers with product questions, quotes, orders, follow-up, and account support while also identifying opportunities to cross-sell, upsell, and generate new business. The role includes phone and email communication, CRM activity, outbound follow-up, and company-approved engagement through platforms such as Linked In.

We are looking for someone with strong communication skills, attention to detail, a positive attitude, and a desire to grow in a sales-focused career. The ideal candidate will be comfortable learning technical product information, making outbound customer contacts, and developing long-term customer relationships.

Some travel required to visit customers, prospects and industry contacts.

This position has the opportunity to transition into an outside sales role.

Preferred qualifications include:

• Associates or Bachelors degree in business, communications, marketing, or a related field
• Customer service, inside sales, account support, or related experience
• Excellent verbal and written communication and presentation skills
• Comfort with outbound calls, follow-up, and relationship-building
• Ability to learn technical product information
• Experience with CRM systems, Microsoft Office, and Linked In/social selling tools
• A professional, team-oriented approach and willingness to grow

Inside Sales is responsible for providing exceptional customer service while supporting revenue growth through inbound and outbound sales activities, lead follow-up, customer relationship management, and professional social selling efforts. This position serves as a primary point of contact for customers and prospects, assists with product and service inquiries, processes orders and quotes, identifies customer needs, and recommends appropriate solutions in alignment with company goals and policies.

• Provide prompt, courteous, and professional service to customers by phone, email, chat, and other approved communication channels.
• Respond to customer inquiries regarding products, services, pricing, availability, order status, deliveries, billing, account information, returns, and issue resolution.
• Enter, process, and follow up on customer orders, quotes, returns, credits, and service requests accurately and efficiently.
• Build and maintain positive customer relationships by understanding customer needs, providing appropriate solutions, and ensuring timely follow-up.
• Identify inside sales opportunities through inbound inquiries, quote follow-up, account outreach, lapsed-customer follow-up, cross-selling, and upselling conversations.
• Conduct outbound calls and emails to current and prospective customers to generate leads, qualify opportunities, support campaigns, and contribute to sales growth.
• Use CRM, order entry, and sales systems to document customer interactions, maintain accurate account records, track activities, and manage sales opportunities.
• Support company-approved social selling efforts by using professional platforms such as Linked In or other approved digital channels to connect with prospects, share approved content, engage with customer activity, and support brand visibility.
• Collaborate with outside sales, marketing, operations, accounting, and other internal teams to resolve customer concerns and ensure a positive customer experience.
• Follow up on quotes, leads, promotional campaigns, abandoned opportunities, and customer requests within established time frames.
• Maintain current knowledge of company products, services, policies, promotions, pricing guidelines, and industry trends.
• Meet or support established performance expectations related to customer service, response time, order accuracy, lead generation, sales activity, CRM documentation, customer retention, and revenue growth.
• Escalate complex customer concerns, pricing issues, or significant…