Billing & Scheduling Clerk Johnny's Plumbing & Hydronics

• Schedule service calls, installations, and maintenance appointments for plumbing/ HVAC technicians
• Dispatch technicians efficiently based on location, job urgency, and technician skill set
• Confirm appointments with customers via phone, text, or email
• Handle rescheduling, cancellations, and last-minute changes with minimal disruption
• Maintain and update daily job board and technician calendars
• Work closely with field staff and supervisors to ensure on-time service delivery
• Prepare and issue accurate invoices based on job completion reports, service orders, and time logs
• Verify materials used, labor hours, and service rates before billing
• Process payments (cash, checks, credit cards) and issue receipts
• Follow up on outstanding invoices and assist in collections as needed
• Maintain organized billing records and assist with month-end reporting
• Assist with entering data into accounting software

Qualifications:

• High school diploma or GED required; associate degree in business or accounting a plus
• 1–2 years of experience in an administrative, billing, or dispatching role (preferably in a trade service business)
• Familiarity with plumbing services or home repair industries a plus
• Proficiency with office software (MS Office, Google Workspace) and scheduling/billing systems
• Strong organizational and multitasking abilities
• Excellent communication skills and a customer-first attitude

Preferred

Skills:

• Experience with field service management software
• Basic understanding of plumbing service terminology and job types
• Knowledge of local service areas and geography for efficient dispatching

Working Conditions:

• Office-based position with standard business hours (some flexibility may be required)
• Fast-paced environment with frequent phone and email communication

If you are a motivated individual looking to contribute to our finance team as a Billing Clerk, we encourage you to apply!

Expected hours: 40 per week

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

** Disclaimer:
The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee, time to time; the scope of the job may change as necessitated by business demands. Click “View Application” below for more detail on this specific job.

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