Director of Licensed Installer Operations

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

We’re hiring a Director of Licensed Installer Operations to build and lead the operational backbone of Jetson’s third‑party installer program across North America. This newly created role has no existing playbook, program, or team in place. You will start from zero and build the infrastructure that allows us to scale into new markets through vetted, certified, and trained external installer partners.

In major established markets we maintain internal teams with traditional management structures; in smaller and pilot markets we utilize independent third‑party installer crews, and this role owns that entire external network end to end. We’re looking for a builder who gets energized by ambiguity, writes the playbook while executing it, and does not need infrastructure to exist before they can start.

• Own the complete licensed installer lifecycle from sourcing and certification through performance management, tier advancement, and offboarding across all subcontractor markets.
• Design and build the full vetting and selection process for identifying installer partners from scratch including evaluation scorecards, reference checks, and cultural fit assessments.
• Build and scale the subcontractor onboarding program including certification tiers, training protocols, ride‑along assessments, and ongoing recertification standards to bring third‑party crews up to Jetson's installation standard across our air and heat pump product lines with future expansion into heat pump water heaters and EV chargers.
• Develop and monitor KPIs for installer performance including customer satisfaction, first‑time completion rate, callback rate, on‑time arrival, documentation compliance, and permit pass rate.
• Establish and maintain brand standards on‑site including uniforms, vehicle branding, and customer experience so customers cannot distinguish a licensed install from a Jetson in‑house install.
• Own the QA framework including remote photo review, video walkthroughs, on‑site audits, and tier‑based audit cadence with clear escalation paths.
• Determine permit strategy market by market evaluating whether Jetson or the subcontractor should pull permits in each jurisdiction and coordinating with Customer Operations to define those workflows.
• Manage the subcontractor compensation structure, payment terms, tier‑based rate progression, and installer P&L in partnership with Finance.
• Partner with Legal to build and maintain subcontractor agreements, insurance compliance including GL, WC, and commercial auto, non‑solicitation enforcement, and customer data protection standards.
• Partner with Supply Chain and Warehouse teams to operationalize equipment and kit handoff to subcontractor crews including serialized tracking through CRM and resolution of field‑level material issues.
• Forecast installer capacity needs in partnership with market leadership based on market launch plans, install volume projections, and seasonal demand across current and future markets.
• Develop business continuity plans for each subcontractor market including backup installer networks, gap coverage protocols, and market exit contingencies.
• Serve as the senior escalation point for day‑to‑day process issues across the installer network stepping in to resolve installer disputes, customer‑impacting issues, scheduling breakdowns, quality concerns, and cross‑functional friction that fall outside standard playbook resolution.

• A bachelor’s degree in Business, Operations Management, Construction Management, or a related field, or equivalent experience in field operations, skilled trades, or contractor management.
• 8+ years in operations, field service, or contractor management roles with experience overseeing distributed third‑party subcontractor networks across multiple geographies.
• A genuine builder mentality and proven ability to stand up programs from zero while writing the playbook during execution.
• A proven track record…