Director, Account Management

Director, Account Management

Kaufman Hall & Associates, LLC invites an experienced account manager to lead strategic client relationships, partner with senior leaders, and deliver growth initiatives for a portfolio of strategic health‑care institutions.

• Manage account planning processes and documentation for a defined portfolio of strategic accounts.
• Facilitate account team meetings, capturing client priorities, opportunities, risks, and follow‑up actions.
• Partner with senior executives to identify growth opportunities, support strategic pursuits, and drive account expansion strategies.
• Support executive relationship management activities across assigned strategic accounts, ensuring appropriate engagement of KH and Vizient leadership.
• Monitor account health indicators and recommend actions to strengthen client engagement, mitigate risks, and accelerate growth opportunities.
• Develop and maintain account management deliverables, including account plans, relationship maps, and pursuit trackers.
• Coordinate cross‑practice alignment, ensuring client strategies leverage KH’s full capabilities.
• Partner with Consulting Sales Enablement/Operations to ensure CRM reflects accurate account information and supports pipeline visibility.
• Analyze account performance, relationship coverage, and growth opportunities to provide actionable recommendations to account leadership.
• Support VP in rolling out standardized account management processes, tools, and training across the BU.
• Mentor and oversee Senior Associates supporting assigned accounts.

• 7‑10 years of relevant experience in account management, client engagement, or consulting with a track record of leading strategic account planning.
• Strong organizational skills with the ability to manage multiple priorities across complex client portfolios.
• Experience supporting strategic account growth, client retention, or business development initiatives.
• Ability to influence senior stakeholders without direct authority.
• Proven ability to collaborate with senior executives and cross‑functional teams to align client strategies and business development pursuits.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Experience with CRM systems such as Microsoft Dynamics, with emphasis on account documentation and pipeline visibility.
• Strong analytical and problem‑solving skills with the ability to generate actionable insights from client and account data.
• Excellent written and verbal communication skills with the ability to prepare clear deliverables and present to leadership audiences.
• Demonstrated professional judgment, integrity, and teamwork orientation.
• Experience mentoring junior team members and promoting a culture of collaboration and accountability.
• Applicants must have U.S. work authorization without ongoing visa sponsorship.

Bachelor’s degree required.

Primarily seated; requires regular speaking, hearing, typing, and reading. Reasonable accommodations may be provided.

Occasional travel (0‑10%) and up to 3 days per week required in the Chicago or Denver office. Work is performed in a hybrid office/home setting.

Salary range: $120,000 to $160,000. The role is incentive eligible.

Benefits information available at

Kaufman Hall is committed to providing equal opportunity for all employees and applicants. We recruit, hire, train, promote, pay, and administer all employment actions without regard to actual or perceived protected group status as defined by law. Our policies and the law prohibit discrimination on the basis of any protected status.