Winter Youth Ski and Ride School Supervisor

Position: Winter 26/27: Youth Ski and Ride School Supervisor
## Winter 26/27:
Youth Ski and Ride School Supervisor Apply locations:
Frisco, COtime type:
Full time posted on:
Posted Todayjob requisition :
JR6444
*
* Location:

** Frisco, Colorado
** Copper Mountain Resort
** is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience.

** Copper Mountain Resort
** is also home to Woodward Copper action-sports camps, programs, and training facility.
*
* Job Title:

** Youth Ski and Ride School Supervisor
** Job Status:
** Seasonal
* * Compensation and Benefits:
*** Compensation:
Proposed hiring rate of $2,222.46 to $2,330.77+ biweekly amount, actual pay will be adjusted based on experience.
* Benefits:
This is a seasonal position eligible for season pass for employees/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.
*
* Job Summary:

** This position will primarily be working with our youth group lessons. Full-time, seasonal position. Ski and Ride School Supervisors are career and goal-oriented individuals with the ability to supervise all aspects of Ski & Ride School Operations. Responsibilities include engaging high levels of customer satisfaction, employee engagement and financial results, by using available technology, business & communication systems, supervising daily and seasonal staffing needs, training employees, forward planning, assigning and directing work;

appraising performance, rewarding and discipline of employees; addressing complaints; resolving problems; scheduling, implementing orientation and exit procedures of employees; leveraging our programming, resources and people, to positively affect our revenue and labor performance. Current level 2 PSIA/AASI (or equivalent) certification with 3 years industry experience is required.
*
* Essential Duties and Responsibilities:

*** Add value to the leadership team, the school and resort by being enthusiastically engaged from start to finish
* Supervise daily and seasonal staffing needs to maintain targeted class averages and engage employee and guest experiences.
* Monitor classes, look at teaching & technical content, lesson pace and guest service delivery.
* Maintain a high level of accessibility, profile, and visibility with employees
* Monitor splits, class averages, and return business for quality and budgetary controls.
* Receive feedback and recommendations from guests
* Provide support to instructors and guest service agents in situations where guest concerns escalate.
* Handle all inquiries and complaints in a professional and competent manner and when necessary, determine what kind of compensation would be appropriate to remedy the situation to create a win-win solution for Copper Mountain and the guest.
* Implement initiatives, content, and programs for new-hire training; certification training; returning staff training; company training programs.
* Train for self-improvement, leadership skills towards management, and career development.
* Own the Zone: example:
Facilitate maintenance and upkeep of signage, grooming, and animation in ski and ride school meeting areas. Monitor grooming and uniform standards of instructors.
* Any special duties assigned by Ski and Ride School Managers
* Safely operate a snowmobile
* Understand and operate our resort software, RTP.
* Supervise and administrate Flaik GPS operations
* Proficient knowledge of Microsoft Office (Outlook, Excel, and Word) is required.

Risk Management:

* Implement safety SOP’s and always view the work environment in a way to ensure the safety and well-being of our staff and guests are primary focus.
* Report accident/incident in a timely manner following procedures and supplying proper documentation. Provide training and guidance for instructors to reduce guest/instructor…