Membership Specialist

About the Role

The Membership Specialist plays a pivotal role in advancing the mission of Civica Management's nonprofit association clients. By providing exceptional service to 2-3 national associations, you will directly contribute to their growth and success, fostering vibrant communities that make a lasting impact. This position is at the heart of recruiting, engaging, and retaining members, ensuring their experience aligns with each organization's broader mission of community betterment.

Why Join Us?

Civica is committed to creating a supportive and enriching work environment. We offer:

• Flexible Working Hours: Work-life balance through adaptable schedules and telecommuting opportunities.
• Professional Development: Access to industry memberships, educational programs, and networking with industry leaders.
• Career Growth: A clear path to advancement, including progression to Senior Membership & Communications Specialist within the Membership Department.
• Comprehensive Benefits: Competitive salary, health insurance with company-funded HSAs, vision and dental coverage, 401k, and more.
• Inclusive Culture: A corporate ethos of freedom and responsibility, where every voice matters and diversity is celebrated.

Key Responsibilities

• Membership Growth: Collaborate with leadership and committees to set and achieve annual recruiting, engagement, and retention goals. Provide insights into best practices to support membership strategies.
• Customer Service: Act as the first point of contact for members and prospective members, addressing inquiries through email, phone, Zen Desk, or in-person.
• Database Management: Maintain and update membership records, ensuring data accuracy through regular audits and system processes.
• Website Management: Update content, membership information, and event details in collaboration with the Executive Director and volunteer leaders.
• Reporting & Analytics: Prepare membership reports, analyze trends, and provide actionable insights to drive improvements.
• Event Coordination: Organize meetings, webinars, and educational events, including logistics, communication with speakers, and technical setup.
• Volunteer Support: Manage elections, onboard new leaders, and assist with non-elected volunteer recruitment as directed.
• Program Administration: Support programs like awards, scholarships, certifications, and surveys, tailoring your role to the specific needs of each client.

Qualifications

• Associate or bachelor's degree preferred but not required.
• 1-3 years of professional experience in customer service or administrative roles.
• Strong organizational and multitasking skills, with impeccable attention to detail.
• Proficiency in Microsoft Office Suite, CRM systems, and online tools like Member Clicks, Word Press, and Mail Chimp.
• Excellent written and verbal communication skills, with the ability to manage multiple priorities.
• A proactive approach to problem-solving and a commitment to delivering exemplary service.
• Experience in associations or membership organizations is a significant advantage.

About Civica Management Civica is a medium-sized, innovative association management company serving diverse sectors such as healthcare, education, and public safety. We pride ourselves on delivering the highest level of service to our clients in a fast-paced, collaborative environment.

Equal Opportunity Employer Civica is an Equal Opportunity Employer, committed to fostering an inclusive and equitable workplace. Employment decisions are based on qualifications, merit, and business needs.

Join us and play a vital role in empowering nonprofit organizations to achieve their missions while growing your career in the nonprofit sector!