Operations Manager

• Own the operational performance of your assigned territory
• Build strong relationships with customers and service providers to ensure exceptional service
• Drive customer retention and identify opportunities for territory growth
• Support provider performance, accountability, and territory coverage
• Identify operational challenges and implement practical solutions
• Analyze performance metrics and use data to improve results
• Partner cross-functionally to resolve issues and continuously improve operations

• Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
• 3-7 years of experience in operations, business operations, account management, or a similar role
• Strong problem-solving and decision-making skills
• Experience managing multiple priorities in a fast-paced environment
• Ability to analyze data and turn insights into action
• Excellent communication and relationship-building skills
• High level of ownership, accountability, and organization
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software

Demonstrates strong operational performance management, with a focus on customer retention and relationship building. Proficient in data analysis and problem-solving to drive continuous improvement in business operations.

• Operations Management
• Customer Relationship Management
• Data Analysis
• Problem-Solving Skills
• Microsoft Excel Proficiency

• Operations Management
• Data Analysis
• Account Management
• Performance Metrics Analysis
• Project Management

• Problem-Solving
• Decision-Making
• Communication
• Relationship Building
• Organization

• Business Operations
• Customer Retention
• Operational Challenges
• Territory Growth
• Cross-Functional Collaboration

• CRM
• ERP
• Microsoft Excel
• Project Management Software