Principal, Strategic Operations, NA

About Vantage

About Vantage Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

The Operational Excellence team establishes the systems, practices, and culture that enable Vantage to operate at scale across North America with consistency, quality, and speed. We strengthen the scalability and effectiveness of NA Operations - including Mission Critical Operations, Sales Engineering, Customer Experience, and Design Integration - by partnering with business leaders and global functions to standardize how we work, drive process excellence, deliver strategic programs, enable data-driven decisions, and embed continuous improvement and transformation.

Operational Excellence at Vantage is hands‑on and impact‑driven. We blend delivery discipline, systems thinking, and best‑in‑class operational practices to address root causes, improve efficiency, and accelerate outcomes. Our team members lead high‑impact initiatives, shape cross‑functional ways of working, and directly influence how Vantage delivers on its growth, operational, and customer commitments.

This role will be based in Denver, CO. Following our flexible work policy (3 days in-office, 2 days flexible). The Strategic Operations Principal, NA serves as a strategic integrator and force multiplier to the Vice President of Operational Excellence and the OE leadership team. The role connects strategy to execution across OE’s priorities, capability and product roadmaps, operating model, leadership rhythm, resources, and cross‑functional commitments.

As a senior individual contributor, this individual orchestrates priorities across OE’s capabilities; anticipates and surfaces risks, dependencies, and trade‑offs; translates complex information into clear recommendations; and drives leadership decisions and follow‑through. The role also oversees the business operations of the function, including integrated financial, workforce, vendor, and capacity visibility. The ideal candidate combines strong judgment, analytical rigor, executive communication, and operational discipline.

This individual must be comfortable influencing senior stakeholders, challenging unclear information, navigating ambiguity, and independently advancing work with limited direction.

Capability, Product & Maturity Governance Partner with Operations leaders, designated capability and product owners, Global IT, enterprise platform and data teams, and regional and global Operations counterparts to establish and embed clear capability and product ownership, decision rights, interfaces, governance expectations, and escalation paths. Bring together Operations functions and accountable capability, process, data, product, technology, and adoption owners to define the operational maturity journey and orchestrate an integrated roadmap and governance cadence that aligns priorities, ownership, dependencies, outcomes, measures, performance, and adoption.

Anticipate future Operations needs and identify, shape, and mobilize new or enhanced capabilities that advance operational maturity, scalability, and innovation, partnering with Operations and technology leaders to define value, ownership, dependencies, and roadmap implications.

Lead the operationalization and enablement of cross‑functional and cross‑regional Operations management systems by establishing clear ownership, governance cadences, integrated maturity roadmaps, success measures, and executive visibility, and by convening accountable leaders to drive adoption, sustained performance, and continuous improvement.

Identify gaps in ownership, roadmap alignment, or decision authority; facilitate resolution and ensure material decisions translate into the appropriate functional planning, portfolio, or execution processes.…