Customer Support Representative

Badger Meter - Where Every Drop Counts and So Do You At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste.

Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation.

When you join us, you'll find:

Purpose-driven work that makes a real difference in communities around the globe.

Career growth and development opportunities designed to help you achieve your potential.

A supportive, inclusive culture where collaboration and creativity  part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet.

What You Will Contribute:

The Customer Support Specialist provides daily administrative and service support on standard, routine requests . This role monitor s and process es orders and quotes, keeps account information accurate , and supports timely issue resolution, all while contributing to a positive experience for our customers.

Job Duties:

Assist with maintaining annual customer quotes and updating pricing during renewals to ensure accuracy and consistency

Support customer-facing teams with reporting, data entry, and documentation to help meet customer needs

Help resolve customer order discrepancies, invoicing questions, and delivery concerns in a timely manner

Provide administrative support and tracking for customer-related escalations and special projects

Assist with maintaining and updating customer accounts to ensure current and accurate information

Track open customer orders and proactively follow up to ensure issues are resolved within defined service levels

Support non-standard customer change activities, including documentation and communication updates

Perform other related duties as needed to support

Education and Experience:

High school degree/GED required ;
Bachelor’s degree preferred1
-3 years of experience in customer support, sales support or customer facing role ;

Qualifications:

Beginning a career in customer account management, sales support or customer operations

Experience supporting internal and external customers such as sales or customer service required

Proficiency with Microsoft Office Software required

Competencies:

Collaboration:

Work collaboratively with others across the organization to achieve shared objectives.

Communication:
Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.

Initiating Action:
Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.

Work Standards:
Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Working Conditions:

Work is performed in an office environment and requires the ability to operate standard office equipment

Requires prolonged periods of talking/listening

Work is performed in close proximity to others

Must be able to sit for prolonged periods of time.

The target hourly rate for this role is $25-$27/hr.#EL123

Competitive Total Rewards at Badger Meter:

Competitive Pay Annual Bonus Eligible for Annual Pay Increases Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays Two Ways to Save for Retirement:
Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified…