Customer Service Associate; Part-Time

Job Description

Part-Time Customer Service Representative:

IMPORTANT: THIS IS A PART-TIME POSITION
Location: Aurora, CO 80011
Pay: $20-24/hr., Depending on Experience
Shift: 9:00 AM - 1:00 PM|
Before applying, please confirm that you are available and committed to a fixed 20-hour work week. This role does not offer full-time hours.
Job Type: Temp to Hire
Experience: 6 months of Customer Service experience

We are looking for a reliable Customer Service Associate to join our team. You will be the primary point of contact for our customers, ensuring they receive timely, accurate, and professional support.
Part-Time Customer Service Representative Responsibilities

• Serve as the primary point of contact for assigned customers, consistently delivering excellent service.
• Respond promptly to customer queries and complaints, providing client-focused solutions.
• Proactively manage the full customer order process, including order intake, confirmation, and analysis to ensure optimal shipping, and keep customers informed of changes.
• Coordinate with the manufacturing team for order fulfillment and follow up regularly after sales to ensure satisfaction.
• Identify and develop new business opportunities with existing clients, including follow-up on quotes, upselling, and cross-selling to meet sales quotas.
• Manage administrative tasks such as generating RMAs, processing Requests for Credit, handling monthly reports, and completing NAFTA certificates.
• Maintain comprehensive knowledge of all product lines and processes.
• Identify opportunities to streamline and improve customer-related workflow and systems.

Part-Time Customer Service Representative

Qualifications:

• Minimum of three years of experience in a customer-focused office environment with daily direct customer interaction;
  Inside Sales experience preferred.
• Excellent written and verbal communication, negotiation, and organizational skills.
• Strong critical thinking, problem-solving ability, and keen attention to detail.
• Proficiency in computer skills, including MS Word, Excel, and Outlook, and experience utilizing an ERP system (Syspro preferred).
• High school diploma or GED required; some college preferred

Benefits of working with Pride Staff:

• Medical, Rx, and Wellness Benefits
• Dental and Vision Plan Options
• Short-term Disability
• 401(k) Retirement Plan
• Holiday Pay
• Sick Pay

Pride Staff Company Overview

Pride Staff wants you to Succeed! We have dedicated consultants that provide employment market insights and resources! We offer the support you need along the way. Over the years, we have helped tens of thousands of people find outstanding career growth opportunities. At Pride Staff, we truly value people, and we are dedicated to getting to know you and advocating on your behalf with our network of employers from across the country.

Our Recruiters will help guide you with career tools and resources.

Expand your skills. Achieve your goals. Cultivate your career.

At Pride Staff, we partner with extraordinary, diverse individuals to innovate, make an impact, and drive meaningful change - in our company, in our employees' careers and in the lives of the individuals and communities we serve nationwide.