Certified Medical Assistant​/Patient Concierge Rose Injectables

Job:
Certified Medical Assistant/Patient Concierge

We are seeking a patient concierge / registered medical assistant to oversee the daily operations of our front desk and administrative tasks + overflow to assist with injections and vitals signs/charting as needed.

The ideal candidate will have experience as a registered medical assistant or higher medical background, comfortable managing front office operations, Zenoti EMR, have a sense of urgency to care for patients quickly and efficiently with a positive attitude, possess strong organizational skills, excel in providing exceptional customer service and working with merchandising / sales.

* Note :
We are not hiring aspiring injectors. We do offer training if someone is interested in becoming trained in lasers or injections, but this position is separate from that and does not include that training.

Additional Benefits:

• Compensation package includes discounted or free aesthetic treatments + 1 family to receive benefits + paid vacation + commissions for office and individual goals.

About us:

Our Mission :

We Inspire Confidence By Empowering Women With Niche Advanced Treatments To Address their Needs With A Customer Service Obsession.

Our Core Values:

Patient Obsession

Sense of Urgency

Results Focused

Empowering

Integrity

Punctuality

Accountability

Our Vision:

At Rose Injectables, we envision a world where women’s health is prioritized and celebrated. We are dedicated to empowering women’s confidence through innovative, safe, and personalized aesthetic and health solutions that enhance beauty and confidence without the need for invasive procedures or extensive downtime to aid our patient’s active lifestyles. Our commitment to medical oversight ensures patient safety while delivering cutting‑edge treatments that promote overall wellness with true artistry.

We aim to be the trusted leaders in the aesthetic and women’s health industry, fostering a community where every client feels heard, valued, and inspired to embrace their unique beauty. We believe in addressing sensitive and often taboo topics in women’s health openly and compassionately, ensuring that no concern is overlooked.

We strive to redefine standards in aesthetic and women’s health care, making a lasting impact on the lives of women everywhere, especially those who have devoted themselves to caring for others while often neglecting their own wellness.

Objectives:

• Manage the front desk activities, including answering phones, scheduling appointments, and greeting visitors.
• Care for walk‑ins with a sense of urgency to see the same day if possible (many patients are nervous for their first visit).
• Assist with vital signs and injections as needed
• Place and take patients off devices when indicated
• Preparing daily charts and work tickets for daily patients
• Assisting with onboarding of Zenoti / EMR as we transition from paper charts
• Sales of skincare, supplements and other merchandise (commission is available in addition to hourly)- merchandising / display to front
• Calling prior or potential clients to assist booking or sharing special offers
• Coordinate and oversee administrative tasks to ensure smooth office operations.
• Serve as a point of contact for clients, vendors, and staff, addressing inquiries and resolving issues promptly.
• Maintain office supplies inventory and place orders as needed.
• Assist in project coordination and provide support to various departments as required.
• Utilize calendar management software, email correspondence, and document organization.
• Ensure efficient communication flow within the office and with external parties.
• Ability to anticipate needs of co‑workers
• Teamwork – we all help wherever needed at times
• Desire to help other with solutions to make themselves look / feel better or more confident
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent interpersonal and communication skills to interact with diverse individuals.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Education and Experience:

• Medical assistant or higher clinical background (REQUIRED)
• Previous experience in a front desk or administrative role in a…