Recurring Care Specialist

About Float

Float is the full-stack platform for Specialty Pharma home infusion. We're on a mission to make healthcare safer, easier, and more efficient by connecting Super Nurses to home medication visits - moving all care that doesn't need a hospital to the home.

Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care.

Having closed our Series A in 2023, we're at an inflection point in our growth. We've successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We've facilitated over 91,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients.

As a Recurring Care Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You'll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you'll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery.

This role requires strong organizational skills, excellent attention to detail, and a proactive, solutions-oriented mindset. You'll handle high volumes of communication and scheduling tasks — responding to or actioning approximately 40 Zendesk tickets, answering up to 30 phone calls, and scheduling between 10 to 30 patient visits per shift. Your ability to manage these responsibilities efficiently while maintaining a high standard of customer service is critical.

In addition to daily operations, you'll be encouraged to proactively identify and communicate opportunities for process improvement to maximize team efficiency. Flexibility, adaptability, and a collaborative spirit are essential, as you'll work cross-functionally with operations, product, and engineering teams to share feedback, unify workflows, and help shape the tools and automation that will drive future scalability.

Who you are

• You're flexible and have a learner mindset: we're a start up, we move fast and are constantly improving.
• You thrive in urgency: our patients are sometimes discharged directly from the hospital to home visits on short notice, you are a key part of their care delivery.
• You're team-oriented: in a remote role, strong teammate connections are more important than ever.
• You have a strong sense of accountability and integrity: external customers and internal team members will rely on you everyday.

What you'll do:

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
• Ensure all necessary documentation is collected and uploaded for scheduled visits
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline…