Winter Athletic Club Front Desk Agent

Location

Frisco, Colorado

Athletic Club Front Desk Agent

Seasonal

Proposed hiring rate of $18.50 to $19.80+, actual pay will be adjusted based on experience. Eligible for season pass for employees/dependents and privileges at several other resorts. Discount programs for food & beverage, retail/rental, tickets, and more available.

Perform tasks involved in the day‑to‑day operations of the athletic club front desk, ensuring the highest degree of customer satisfaction.

• Greet and check in/out members and guests in a friendly, helpful, and welcoming manner.
• Verify club status for lodging guests and membership status for all members.
• Interact with members and guests in a warm and friendly manner.
• Offer clear directions, including use of locker key and location of locker rooms, pool, and cardio equipment to all lodging guests.
• Provide exceptional guest service by ensuring a friendly and welcoming atmosphere.
• Maintain key security and coordinate dispensing of lockers.
• Maintain an organized pro shop, front desk, storage room, and lobby area.
• Monitor towel bin and locker room cleanliness.
• Maintain a fully stocked towel supply and fold towels as needed.
• Wipe down weight equipment daily; clean racquetball courts as needed.
• Price and sell pro shop merchandise.
• Assist the front desk foreman in maintaining a fully stocked pro shop.
• Upsell massage and facials.
• Schedule and coordinate massage, facial, and racquetball court appointments accurately.
• Open and close club, performing all procedures outlined in the front desk operations manual.
• Monitor and secure adequate front desk and operations supplies.
• Complete daily sales report accurately, reconciling cash, receipts, and a $200 bank.
• Report maintenance needs, member/guest comments and concerns to appropriate manager or supervisor.
• Demonstrate a willingness to function as part of a team.
• Be available to work a flexible schedule throughout entire employment, including holidays.
• Assist foreman, club supervisor, and manager with training new front desk personnel.
• Assist foreman, club supervisor, and manager with special tasks and assignments as needed, such as organizing member contests or updating bulletin boards.
• Promote open and positive lines of communication among fellow staff members.
• Demonstrate knowledge and understanding of all club memberships, products, and programs, making appropriate recommendations for prospective members.
• Complete the membership process and applications accurately.
• Actively promote club programs and services to members and guests.
• Act as an ambassador for our club programs as well as for Copper Mountain Resort.
• Execute club emergency plan when necessary and assist management in emergency situations.
• Assist in the maintenance of pool, hot tubs, sauna, and steam rooms when needed.
• Attend regular staff meetings.

High degree of contact with members, guests, and homeowners. Often in contact with front desk, maintenance, housekeeping, and other Copper Mountain departments.

This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of POWDR‑Copper, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.

Upholds the most professional image, continually striving to exceed guests' expectations and create memorable experiences for guests and staff.

• Assist in training new employees.

• Is honest and has the highest integrity.
• Is able to handle and manage confidential information.
• Professional appearance; adheres to all grooming guidelines.
• Follows established policies and procedures.
• Is supportive of Core Values.
• Sets the example for others and is above reproach.
• Is comfortable challenging established policies and procedures.