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Technical Support IT Project Manager

Escalation Leader - Customer-Centric, Cross-Functional

Job in Centennial, Arapahoe County, Colorado, USA
Listing for: Quantum
Full Time position
Listed on 2026-02-12
Job specializations:
  • IT/Tech
    Technical Support, IT Project Manager
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below
A leading technology firm is seeking an Escalation Manager for their Centennial, CO office. This role involves managing customer escalations, developing technical action plans, and ensuring customer satisfaction. Ideal candidates will have over five years of experience in technical escalation management and customer experience management. Strong communication skills and the ability to thrive in fast-paced environments are essential. Competitive salary is anticipated between $70,000 to $90,000, with additional benefits.
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