Technical Support Engineer

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Title :
Technical Support Engineer

Location:
Centennial CO

Duration: 12 Months

Maintain & troubleshoot the DAC Aloha network, DNCS, and Guide platforms.

• Maintain & troubleshoot the DAC Aloha network, DNCS, and Guide platforms.
• Support all applicable Engineering Projects and training sessions for junior technicians.
• Organizes and performs all scheduled maintenance activities.
• Performs a variety of highly complex analytical duties of Comcast’s network including the IP Platform and Video platform.
• Reads and analyzes technical references to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems with standard solutions. Escalates more complex issues to senior engineers.
• Possesses limited responsibility for the CMTS, including troubleshooting CMTS for issues.
• Provides surveillance for the network from the hub to the backbone.
• Monitors VOD run stats. Re-grooms existing channels.
• Uses all available tools to monitor and isolate outages across all video lines.
• Writes and drives action items for post-mortems on network events to ensure follow-up for all break/fix. Follows scripted M&P’s for break/fix.
• Acts as local liaison to identify, correlate, communicate, and verify customer impact for nationally managed care team events.
• Provides remote assistance of hardware replacements.
• Acts as the escalation point for advanced services.
• Works towards industry standard certifications and education.
• 2-5 years’ experience in Linux and shell scripting are required.
• Perform other duties and responsibilities as assigned.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

For more information, Please contact

Artech information Systems LLC

360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960