Field Service Engineer

What You’ll Do

• Manage all AGFA imaging equipment in the assigned territory, including timely troubleshooting, repair, preventative maintenance, and execution of field service bulletins.
• Assist peer Field Service Engineers out of territory when needed and workload permits.
• Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality, and design issues back to the US DR product team.
• Work directly with Project Management and Installation Team to plan, execute, and validate installations within the assigned territory.
• Collaborate with sales to identify DR prospects and provide technical support during pre‑ and post‑sales activities; develop close relationships with customers to guide them toward additional Agfa sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment).
• Perform installation, remedial, and preventive maintenance of Agfa DR support and X‑ray room experiences and other OEM products trained on.
• Review DR/imaging equipment operational function with the customer to meet training obligations during installations.
• Respond immediately and resolve hardware and software problems to ensure customer uptime and satisfaction.
• Develop DR/X‑ray room solutions for technical problems by interfacing with hospital IT administrators, end‑user personnel, and outside vendors and support teams.
• Insure maximum DR/imaging uptime, performance, and efficiency of all Agfa systems.
• Install software, hardware, and execute performance analysis as needed for DR and imaging.
• Define DR/imaging problems, verify system defects, and apply fixes, circumvention, or other reconciliatory techniques.
• Initiate and follow all DR/imaging escalation processes, keeping the customer and management informed of status.

• Bachelor’s Degree in a technology field.
• MCSE, Network+, and CIIP certifications are plus qualities.
• Five or more years of direct field work experience in a technical customer support role with traditional X‑ray rooms, digital X‑ray equipment/rooms, and computed radiography systems.
• Two to three years of experience in an expert or specialist role with X‑ray technology is highly desired.
• Experience with PACS, RIS, and EMR is desired.
• Experience with electronic and electromechanical systems is required.
• Expert knowledge of DR support and X‑ray room networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security, and digital medical image processing.
• Previous DR support and X‑ray room experience with Agfa software or similar industry, and a demonstrated ability to learn new technologies.
• Excellent computer skills including MS Office, Lotus Notes, and internet‑based knowledge management systems.
• Excellent oral, written, and interpersonal communication skills.
• Proven organizational and time‑management skills.
• Demonstrated experience adapting to change and managing priorities.
• Strong customer‑service skills in interacting with both internal and external customers.
• Experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams).
• Excellent understanding of the technical services business, product launch process, and healthcare environment.
• Must be eligible to travel overnight both within the US and Canada.
• Must be eligible to apply for customer‑initiated security clearances such as the US National Agency Check.

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

At Agfa Health Care, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. During the hiring process, more details about our compensation programs—including variable and commission opportunities for eligible roles, vacation entitlement, and paid time off—will be provided.