IT Support Technician II

About the Role

The IT Support Technician II is responsible for providing first-level technical support to team members, ensuring the smooth operation of hardware, software, and network systems. This role is crucial in maintaining the functionality and efficiency of the IT infrastructure, delivering exceptional customer service, and supporting the overall productivity of the organization. The successful candidate will diagnose and resolve technical issues, assist with the setup and maintenance of user accounts, and participate in IT projects and initiatives.

This position requires strong problem-solving skills, effective communication, and the ability to work both independently and as part of a team.

In this role, you will provide first-level technical support to employees via phone, email, or in-person, ensuring timely and effective resolution of hardware, software, and network issues. You will install, configure, and maintain computer hardware, software, and peripherals while assisting in the setup and maintenance of user accounts and permissions. Documenting and tracking issues and resolutions in the ticketing system will be a key responsibility, as will escalating complex issues to higher-level support or specialized teams when necessary.

Additionally, you will maintain an inventory of IT equipment and software licenses, ensuring accurate records. You will provide training and support to employees on IT-related topics, helping them effectively utilize technology. Participating in IT projects and initiatives as required, you will contribute to the organization's technological advancements. Finally, you will ensure compliance with company IT policies and procedures to maintain a secure and efficient IT environment.

• Provide first-level technical support via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist in setup and maintenance of user accounts and permissions.
• Document and track issues and resolutions in the ticketing system.
• Escalate complex issues to higher-level support or specialized teams.
• Maintain inventory of IT equipment and software licenses.
• Provide training to employees on IT-related topics.
• Participate in IT projects and initiatives.
• Ensure compliance with company IT policies and procedures.

• Typically 1+ years of related experience.
• Intermediate technical training in computer hardware, software, and troubleshooting.
• Intermediate knowledge of computer systems, ability to diagnose and resolve most hardware and software issues.
• Strong problem-solving skills.
• Good communication skills and customer service skills.

• Certifications:
  
  CompTIA A+.
• Experience with various operating systems (e.g., Windows, macOS) and software applications.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Familiarity with network configurations and troubleshooting.
• Experience with remote support tools and techniques.
• Knowledge of IT service management (ITSM) practices and tools.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.

Pay Range: $30.87 - $42.46 per hour. Actual base compensation determined on a case-by-case basis and may vary based on job-related knowledge and skills, education, experience, internal equity, and market competitiveness.

Medical, dental, and vision plans; 401(k) with 150% match up to 6%; life insurance; 3 weeks paid time off; and more.

Sierra Space Corporation is an equal opportunity employer and is committed to working with and providing reasonable accommodations to applicants with disabilities. If you need special assistance or a reasonable accommodation related to applying for employment with Sierra Space or at any stage of the recruitment process, please contact us.