Associate Help Desk Specialist

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Regular Full-Time, Company Headquarters:
Troy, Centennial, CO, US. 1 Attachment.

Requisition

Salary Range: $17.31 To $19.07 Hourly

Pay: $17.31/hr - $19.07/hr based upon relevant experience

Location:

6278 S Troy Circle, Centennial, CO 80111

Anticipated Final date to receive applications:
June 19, 2026

• Deliver high-quality customer support experience by communicating clearly, professionally, and empathetically across all support channels (phone, chat, email, walk‑ups interactions).
• Actively collaborate with customers and teammates in resolution of incidents and problems.
• Respond to all support calls and tickets within a defined time based on priority (service levels).
• Maintain a positive and supportive attitude when communicating with requestors.
• Coordinate with other IT staff to ensure appropriate service coverage.
• Maintain a journal of all calls received and log all support incidents to the ticketing system.
• Actively participate in knowledge sharing and documentation improvements to enhance customer self‑service.
• Maintain and work on a list of projects in conjunction with pending service requests.
• Maintain a clean and organized working environment in all IT areas.
• Have a “hands on” approach honoring the organization’s mission and goals.
• Must be able to work occasional off hours (nights/weekends) to perform system maintenance or support operations and have the flexibility to be on call on a rotating basis. Must participate in on‑call rotation schedule, including occasional evenings/weekends; responds within defined SLA.
• Adhere to and promote proper practices and techniques which are consistent with current operating procedures, training requirements, safety practices and company policies.
• May perform other related duties and responsibilities as assigned.

• High School diploma or equivalent
• 0–1+ years of customer service experience with strong communication skills in person and by phone.
• Demonstrated ability to build trust with customers and maintain professionalism during challenging interactions.
• Ability and willingness to learn new technologies quickly and apply IT troubleshooting skills effectively.
• Exposure to setting clear expectations with customers regarding timelines, next steps, and resolution progress.
• Must have knowledge of Windows operating environment.
• Ability to communicate in English proficiently (speaking, reading, writing, and comprehension)
• Familiarity with Microsoft Office applications

• Associate degree or higher in IT or related field
• Common Industry
  
  Certifications:
  
  MCTS, MCITP, MCP, A+, ITIL Foundations, Network+
• 1+ years of IT support experience

• Hardware troubleshooting – Basic Understanding
• Desktop application troubleshooting – Basic Understanding
• Network Topology troubleshooting – Basic Understanding
• Chat and Online Meetings support – Basic Understanding
• Mobile support – Basic Understanding
• Printer support – Basic Understanding
• Active Directory – Basic Understanding
• Ticketing Systems/Documentation – Basic Understanding

Allo Source is committed to providing equal employment opportunities and does not discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions, and privileges of employment. If you need a reasonable accommodation to apply for a position, please contact us at  or humanresourcesrecruiting.

Allo Source is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

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