Network Operations Technician

Overview

CUMULUS MEDIA | Centennial, CO, the nation’s leading broadcast network, has open opportunities in our Westwood One Centennial Technical Operations Center for a Network Operations Technician
. The position includes technical training for the right candidate.

Monitor broadcast networks to ensure that all systems maintain maximum reliability and provide 1st tier technical support and customer service.

• Ingest of content via satellite, Internet, ISDN, and WAN
• Audio routing and transmission via multi-channel satellite transmission system
• Constant monitoring, resolution and documentation of any network issues
• Provide technical support to commercial radio stations on a variety of technical platforms
• Escalate issues as needed to 2nd tier technical staff
• Problem resolution and escalation with established trouble ticketing system
• Able to work in a 24x7/365 environment
• Other duties as assigned

Strong Customer Service Skills

Foundation in Networking Knowledge/Understanding with ability to troubleshoot effectively

Ability to organize, prioritize issues and multitask

Ability to convey accurate, detailed information verbally or in written form

Strong teamwork and interpersonal communication skills; verbal and written

Able to work and resolve problems independently with little supervision

• Education:
  
  Associate Degree or equivalent work experience
• Structured Training or
  
  Work Experience:
  
  Min 2 years of IT and Customer Service experience preferred. Broadcast IT experience is a plus

• Competitive pay
• Professional growth and career path
• Focused, responsible and collaborative work environment with the ability, to ask “what if” and try innovative solutions
• 401K with company match to plan for the long-term

CUMULUS MEDIA is proud to be an Equal Opportunity Employer (EOE).