Customer Solutions Manager, Aerospace and Satellite

Customer Solutions Manager, Aerospace and Satellite

o:  | Amazon Web Services, Inc.

Final date to receive applications:
Jun 22, 2026

• Own & Influence:
  Lead customer engagements end‑to‑end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for aerospace and satellite organizations.
• Drive Adoption:
  Develop and execute cloud adoption roadmaps aligned with customer business milestones—such as constellation deployments, launch campaigns, or new service offerings—translating strategic initiatives into concrete, sequenced actions.
• Accelerate Value:
  Identify opportunities for large‑scale migrations, data and analytics, generative AI, agentic AI, and modernization that advance space missions and operational efficiency—from intelligent satellite imagery processing to autonomous ground‑system operations agents.
• Enable & Govern:
  Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare aerospace customers for responsible AI adoption, successful cloud transformation, and long‑term operational excellence.
• Advocate & Coach:
  Serve as the customer’s cloud coach and voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams—including AWS Ground Station and aerospace‑specific service teams.
• Collaborate & Coordinate:
  Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services—ensuring all teams execute cohesively against customer cloud strategy.
• Build & Scale:
  Contribute to the CSM function by developing scalable mechanisms, AI‑powered automation strategies, and best practices that accelerate customer adoption across the aerospace & satellite segment—including agentic frameworks that can be replicated across space operators and launch providers.

This position requires 25% – 40% travel, dependent on geography and time of year.

Applicants must be US citizens and obtain and maintain an active TS/SCI security clearance.

• 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 5+ years of work in enterprise IT as a vendor, consultant, or with prior experience managing technical programs.
• Bachelor's degree in Science, Technology, Engineering, Mathematics, or a related field.
• 5+ years of Space Vehicle/Satellite Operations, Space Communications or related industry experience.
• Experience in customer‑facing roles.
• Professional certifications such as AWS or other cloud certifications (e.g., AWS Solutions Architect).
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle.
• Experience coordinating between project teams and customers to meet unique customer requirements.

Amazon offers a comprehensive benefits package, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, Supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.