Senior Technology Resiliency Analyst

Responsibilities

• Develop and lead the implementation of technology resiliency strategies and plans to ensure continuity of critical systems and operations.
• Develop and maintain technology resiliency policies, standards, and procedures, and ensure they are regularly reviewed and updated.
• Lead and coordinate technology resiliency testing and exercises and ensure that lessons learned are incorporated into plans and strategies.
• Collaborate with other teams within GTS and the broader IT organization, including security, network, and application teams, to ensure that technology resiliency is integrated into all aspects of our technology environment.
• Conduct risk assessments and business impact analyses to identify and prioritize potential disruptions and their impact on the business.
• Monitor and analyze technology resilience metrics and KPIs to identify areas for improvement and ensure continuous improvement.
• Work with engineering and architecture teams to validate that designs are sufficient to meet business Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) requirements.
• Stay up to date with emerging trends (Zero Trust Architecture, cloud-native resiliency, cyber resiliency, and ransomware mitigation, etc.) and best practices related to technology resiliency, and provide thought leadership on new approaches and technologies.
• Provide technical guidance on designing resiliency standards for on-prem and cloud-based applications.

• Bachelor's degree in IT or related field
• 5+ years of experience in IT infrastructure/operations with a focus on technology resiliency and disaster recovery
• Strong understanding of technology resiliency principles (risk assessment, business impact analysis, incident management, testing)
• Proficiency in various IT systems, platforms, and tools (operating systems, virtualization, cloud computing, data backup/recovery, network security, and IT infrastructure management)
• Experience with disaster recovery planning/execution (on-prem and cloud-based (AWS/Azure) infrastructure)
• Familiarity with resiliency technologies, such as backup/recovery, clustering, load balancing and replication
• Strong stakeholder management skills
• Excellent verbal and written communication skills are necessary to effectively convey technical information to both technical and non-technical stakeholders
• Strong problem-solving and analytical skills with the ability to drive and implement process improvements
• Proven experience in developing and executing IT resiliency and recovery plans with ability to create clear documentation, reports and presentations
• Working knowledge of Service Now platform
• Preferred strong Excel and PowerPoint skills.