Senior Site Reliability Engineer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting‑edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace.

Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on‑site collaborating unless the team has been designated as virtual ...)

COMCAST Technology Solutions is a software technology company headquartered in Denver, Colorado, USA. We enable streaming services, TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses to solve their unique media management and video publishing requirements. Our Cloud Video Platform (CVP), provided as a service, offers a diverse product catalogue. By leveraging Comcast CVP, our customers can securely manage digital media, publish content to various IP devices, and effectively monetize their distribution directly to consumers.

Our proven media management and publishing technology provides a versatile approach to meet each customer’s unique business requirements and scales fluidly to support their growth. Our customers include Deutsche Telekom, Viaplay, Fox, Disney, NBC, Paramount+, and many others. The Site Reliability Engineering (SRE) team is at the heart of our mission to deliver seamless and robust services to our users.

We’re a distributed team of engineers with diverse skillsets who thrive on solving complex challenges and driving innovation with a focus on improving observability and reducing toil.

* This position is unable to provide work authorization sponsorship or immigration support now or in the future.*

• Analyzes and forecasts system capacity requirements to ensure scalability and performance for high-profile events.
• Participate in incident response efforts, conduct post-incident reviews, and implement corrective actions and improvements to monitoring.
• Develop and maintain monitors and alerts across all services.
• Optimize system performance through tuning and configuration adjustments.
• Develop and maintain disaster recovery plans and procedures to ensure business continuity.
• Create and maintain comprehensive documentation for systems, processes, and procedures.
• Monitor and optimize cloud infrastructure to ensure efficient resource utilization.
• Identify opportunities for automation and implement solutions to reduce manual intervention.
• Work closely with cross-functional teams to align on goals and deliver high-quality solutions.
• Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.
• Consistently exercises independent judgment and discretion in matters of significance.
• Shows regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.

Our people are the most important part of our business. We are fundamentally looking for forward-thinking, enthusiastic problem solvers. People who love a challenge, constantly evaluate and question, and, above all, love to ship a product that solves real problems. While these characteristics outweigh any specific technical skills, you should be able to demonstrate some of the following.

• An understanding of wider operational performance factors influenced by the underlying infrastructure workload, such as server platforms, databases and networking.
• A strong drive to be a ‘detective’ and understand why things are working (or not working) as they should, in other words, a passion for detail and an investigative nature.
• The ability to proactively diagnose problems using your holistic knowledge-set – and then get busy with coding a permanent fix, rewriting a process or working with third parties to ensure that lessons are learned, and problems never recur.
• A vision of automation as…