Executive Director, Agency Delivery & IT Strategy

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first‑of‑their‑kind applications, and creating an inclusive, collaborative culture, together.

Join us in the important work of providing equitable access to services.

The Colorado Governor's Office of Information Technology is in the middle of a transformation worth joining. We're building cross‑functional teams that design, deliver, and continuously improve services that work for Coloradans — moving government technology from fragmented, agency‑siloed systems toward shared, modern infrastructure that residents can actually navigate. Good government depends on technology that works. OIT exists to make that true for every Coloradan.

The State of Colorado is seeking a Director to lead that effort, starting with the safety net and benefits programs that matter most to people's lives. We're looking for people who want to do the best work of their careers in service of the public.

The Senior Director of Agency Delivery leads that unified service delivery layer. You will be the single point of executive accountability for how OIT shows up as the strategic technology partner for its agency partners. You will be a player‑coach: setting the strategy and standards for agency delivery across the enterprise while managing the senior leaders who run each part of it day to day.

You will report to OIT's Deputy Executive Director of Digital and Delivery.

• Serve as the people manager for OIT's Directors of Technology and agency support pods, the Deskside Support organization, and the Testing/QA organization — setting shared expectations, coaching senior leaders, and holding the layer accountable to outcomes.
• Own the strategy and operating standards for the Agency Delivery layer: how pods are staffed and scaled, how deskside support is delivered consistently across agencies, and how testing/QA practices are applied across delivery teams.
• Ensure every agency partner has a named, accountable Director of Technology who sits at the agency's leadership table as a strategic technology partner — embedded in planning, budget, and program discussions, not just ticket queues.
• Drive consistency and quality across pods without flattening what makes each agency relationship distinct — pods stay tailored to agency needs while operating against common enterprise standards, architecture, and governance.
• Oversee Deskside Support operations statewide, ensuring reliable, well‑resourced end‑user support for state employees, programs, and services across every agency OIT serves.
• Oversee Testing/QA practices supporting delivery teams, ensuring software quality and release readiness are built into how pods work rather than bolted on at the end.
• Translate agency delivery performance and risk to senior stakeholders, including OIT executive leadership, the Deputy Executive Director of Digital and Delivery, and agency executive partners.
• Lead recruitment, hiring, and development for Director of Technology, deskside leadership, and testing leadership, building bench strength across the layer.
• Develop outcome‑based performance frameworks for agency delivery — defining success in terms of agency and resident impact, delivery velocity, deskside reliability, and quality/defect metrics, rather than activity or ticket volume.
• Govern vendor and contractor performance across agency delivery engagements, holding delivery to outcome‑based standards.
• Navigate state governance, budget, and procurement processes to keep agency delivery teams unblocked, resolving cross‑agency and cross‑OIT blockers as they arise.
• Partner with other functions and service layers within OIT to ensure pods, deskside, and testing all draw effectively on shared OIT resources and guardrails.

• Proven ability to lead leaders — managing a team of directors and…