Service Desk Lead — IT Support & Mentorship
Job in
Centennial, Arapahoe County, Colorado, USA
Listed on 2026-08-25
Listing for:
State of Colorado
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
State of Colorado's Governor's Office of Information Technology is seeking a Service Desk Work Lead to manage tickets, assign work, review procedures, and guide the Service Desk team in delivering reliable, customer-focused support for Coloradans.
In this role you will monitor daily activities, handle escalations, propose best practices, mentor peers, and collaborate with a Service Desk Supervisor to maintain high service standards and knowledge sharing.
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