Help Desk Representative
Job in
Centennial, Arapahoe County, Colorado, USA
Listed on 2026-09-04
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
- Provide basic Tier 1 technical assistance for computer systems, components, and users via telephone from a remote location
- Respond to phone calls and emails from internal employees with technical questions
- Provide assistance with the point-of-sale system and internal website
- Delegate Help Desk tickets outside Tier 1 to Tier 2 IT as needed
- Oversee daily performance of computer systems
- Report problems, errors, bugs, and issues to Tier 2 IT
- Answer user inquiries and resolve technical problems
- Monitor computer systems and networks for proper functioning
- Set up equipment for employee use, including cables, operating systems, and software
- Install and perform minor repairs to hardware, software, and peripheral equipment
- Assist in other areas of the IT team when needed
- Respond to and follow direction from IT leadership
- Basic experience with computers and computer/network components fundamentals
- Proficiency with Microsoft Word, Excel, File Explorer, Microsoft Windows, and related software
- Ability to respond to phone calls and emails from internal employees with technical questions
- US work authorization
- Availability to work nights and weekends according to the predetermined on-call schedule
- Customer service: 1 year (Preferred)
- High school or equivalent (Preferred)
Demonstrates proficiency in providing Tier 1 technical support for computer systems and components, with a focus on customer service and effective communication. Capable of monitoring system performance and assisting users with technical inquiries.
Highest-signal resume keywords- Tier 1 Technical Support
- Microsoft Windows Proficiency
- Customer Service Experience
- Help Desk Ticket Management
- Basic Computer Networking
- Technical Assistance
- Computer Systems Fundamentals
- Hardware Installation
- Software Installation
- Troubleshooting
- Point-of-Sale System Support
- Operating Systems Setup
- Minor Hardware Repairs
- Email Communication
- Phone Support
- Problem Solving
- Communication
- Team Collaboration
- Customer Service Orientation
- IT Support
- Help Desk
- Technical Support
- Remote Assistance
- On-Call Schedule
- Microsoft Word
- Microsoft Excel
- File Explorer
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