IT Support Specialist

Description IT Support Specialist

CLOSES ON September 18th, 2026

DIVISION: Technical Services

FLSA CLASSIFICAION: Non-exempt

SALARY GRADE
: 13

SALARY RANGE
: $72,194-$85,305

We are currently seeking an IT Support Specialist.

All interested candidates must submit a resume and cover letter.

The IT Support Specialist serves as the primary point of contact for Technology Services, providing responsive and professional technical assistance to District personnel in person, by phone, and through the service desk. The position receives, evaluates, prioritizes, resolves, and escalates technology incidents and service requests while maintaining clear communication with users throughout the support process. The position also supports the administration and lifecycle management of District computers, mobile devices, user accounts, applications, and related technology systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES (The following statements are illustrative of the duties and responsibilities of the position and do not list every duty that may be required of the employee for this position. The District retains the right to change the duties and responsibilities of the position at any time without notice.)

Maintains an accessible and professional Technology Services front desk presence, assisting walk‑in customers and coordinating the receipt, distribution, and return of technology equipment as appropriate.

Serves as the primary point of contact for Technology Services, providing frontline support to District personnel in person, by telephone, and through the technology service desk.

Receives, evaluates, prioritizes, documents, and resolves technology incidents and service requests.

Provides courteous, responsive, and professional customer service while communicating status, expectations, and resolution information to users.

Troubleshoots computer, mobile device, printer, telephone, application, account‑access, and basic network connectivity issues.

Resolves issues at the initial point of contact whenever practical and appropriately escalates incidents requiring advanced technical expertise, ensuring complete documentation of diagnostics, actions taken, and other relevant information.

Creates, updates, assigns, and maintains technology service desk tickets with accurate documentation of troubleshooting steps and resolutions.

Identifies recurring issues and contributes to knowledge‑base articles, user guides, and self‑service documentation.

Applies and maintains established endpoint security and hardening standards in accordance with District security requirements and applicable CIS Benchmarks.

Manages the full endpoint lifecycle: imaging, provisioning, patching, monitoring, and decommissioning.

Administers enterprise patch management tools and maintains accurate inventory documentation.

Coordinates hardware repairs and warranty service with vendors to minimize downtime.

Performs routine identity and access administration, including account creation and modification, password and authentication support, group membership, licensing, and permissions in accordance with established security standards and procedures.

Supports employee onboarding, role changes, and separation processes by provisioning, modifying, and disabling technology access as appropriate.

Supports phone system user and device accounts, voicemail, and routine phone configuration.

Provides frontline support for Microsoft 365 applications and other District‑supported software and cloud services.

Performs routine Microsoft 365 administrative tasks within established procedures and assigned permissions.

Assists with mobile device provisioning, configuration, and management using District‑approved mobile device management tools.

Coordinates mobile device and cellular service needs with applicable vendors and service providers.

Remains current with emerging technologies through ongoing professional development.

Participates in an on‑call rotation providing after‑hours support during evenings and…