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Tier II Help Desk Manager - IT Support Leader
Job in
Centennial, Arapahoe County, Colorado, USA
Listed on 2026-09-10
Listing for:
Nelnet
Full Time
position Listed on 2026-09-10
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Nelnet is seeking a Tier 2 Manager to lead a Help Desk team across US and international populations. You will own escalation quality, coach staff, and drive improvements in response times, while coordinating Major Incidents and maintaining documentation.
Experience with Service Now ITSM, Active Directory, and remote access is required. This hybrid role offers a competitive salary with strong benefits and visa sponsorship not available.
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