Senior IT Consultant

Position: Senior IT Consultant Based)
We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.

Greystone Technology, a New Charter Company, is a people-driven IT organization looking for creative, self-accountable professionals.

We’re looking for curious, driven people who want to do meaningful, challenging, and rewarding work. If you’re ready to learn, grow, solve problems, and bring your full self to the table, we’d love to meet you.

We don’t just solve technical issues. We focus on understanding the real problem first. That means asking questions, listening, and taking a thoughtful, consultative approach instead of jumping straight to solutions.

If you think differently, solve problems creatively, and enjoy working with people, you’ll find success in here.

At Greystone, a New Charter Company, we are seeking a Technical Consultant (in other companies this person could hold the title of Senior IT Consultant, Systems Engineer Consultant, Technical Account Consultant) to deliver advanced IT support, technology consulting, and strategic guidance for our Managed Services clients across diverse technology environments.

This role is based in Boulder, Colorado and requires regular travel to local client locations.

Core Responsibilities The Technical Consultant is responsible for delivering comprehensive technical support to our clients, from everyday break-fix issues to complex, high-level problem resolution. This role serves as a trusted technical resource for clients while providing mentorship and escalation support to other engineers. This includes, but isn’t limited to:

Provide comprehensive IT support to clients, ranging from routine break-fix troubleshooting to advanced technical issue resolution

Build long-term, trust-based relationships with clients by understanding their businesses, technology environments, and evolving needs

Consult with clients on technology strategy and help identify solutions that align technology with their business needs

Act as a technical escalation point for other engineers and take ownership of complex technical issues through resolution

Manage tickets and client documentation consistently with internal processes and standards

Respond to client requests within established Service Level Agreements and follow up with end users to ensure issues are fully resolved

Maintain established goals for client-attributed work and utilization

Independently learn and maintain knowledge of clients’ evolving systems and technology environments

Travel to local client locations on a daily or weekly basis depending on client needs

Mentor, train, and support less experienced engineers across the team Provide technical leadership, set expectations, and help maintain accountability within the team Collaborate across teams and service lines to deliver a seamless client experience

Take a thoughtful, consultative approach to problem solving by understanding the underlying business need before recommending a technical solution

Deliver an effortless client experience that builds trust, confidence, and credibility

Required Skills, Experience, and Attributes Ability to diagnose, troubleshoot, and resolve advanced technical issuese.g. software installation and configuration, infrastructure issues, database administration, and server issues

Ability to troubleshoot and support Microsoft platformse.g. M365, Active Directory, and current versions of Windows Advanced knowledge of networking principles, what they mean, and how they interacte.g. TCP/IP, DNS, DHCP, LAN/WANAbility to diagnose, troubleshoot, and resolve advanced network issuese.g. internet connectivity, firewalls, routers, DNS, VPN, and patching issues

Advanced knowledge of cloud solutionse.g. Microsoft Azure,…