Customer Production Trainer-Print Industry

Customer Production Trainer-Print Industry

Location:

US-GA-Norcross | US-IL-Itasca | US-CA-Los Angeles | US-CO-Centennial | US-NJ-Burlington

Company:
Canon U.S.A., Inc.

Requisition

Responsible for conducting customer training on Canon and third-party hardware and software products on-site at the customer location and remotely. 75% travel – national position.

• Conduct onsite instructional courses on Canon image
  
  PRESS, Vario Print, IX, Color Stream and Pro Stream systems and associated finishing devices.
• Conduct training on the Fiery and PRISMAsync platforms.
• Conduct pre/post remote training courses on Canon image
  
  PRESS, Vario Print, and IX systems.
• Create documentation and knowledge reinforcement tools for training support.
• Attend manufacturer/vendor technical seminars and communicate with sales executives, technicians, and customers concerning training, product support and technological changes, and facilitate escalation level solution support to customers and help desk analysts.

• Bachelor’s degree in a relevant field or equivalent experience required, plus 3 years of related experience.
• Positive, enthusiastic, coaching personality style.
• Strong inverse charisma.
• Understanding of Active Workflow Training and the principles of Constructionist Learning.
• Experience as a teacher/coach.
• Knowledge of color management.
• Experience with pre-press and job make-ready.
• Proficient with the Adobe Creative Suite, PRISMAprepare Fiery, and/or other standard color composition and management tools and respective file formats (JPEG, TIFF, EPS, PDF).
• Ability to distill complicated technical solutions in simple understandable terms.
• Extensive travel may be required, up to 75% with overnight stays (valid drivers; license and acceptable driving record necessary). Certain minimum auto insurance coverages are required.
• Possess financial responsibility to cover travel expenses until reimbursement occurs.

Salary range: $54, annually.

Virtual – This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.