Senior Engagement Manager

Responsibilities

• Lead the deployment and maintenance of the Management Requirements and 4 Plays:
  Visualization, Performance Reviews, Problem-Solving, and Standardization.
• Drive the use of operating reviews and performance boards to standardize work.
• Utilize PDCA/A3 to drive continuous improvement based on business area goals cascaded down through the organization.
• Responsible for providing consultation, process expertise, and analytical leadership through coaching and facilitation of teams.
• Acts as a key liaison between CETS business leadership and the Xcel Energy One Way Office to ensure CETS Engagement Manager activities conform with One Way standards, methods, and corporate strategic direction, with necessary training, certification, and enterprise knowledge transfer in place to sustain alignment.
• Communicate and report on the status of business improvements.
• Establish effective, collaborative working relationships with CETS business partners to maximize project efficiency, responsiveness, and resource allocation.
• Conduct and lead cross-functional continuous improvement projects utilizing breakthrough methodology to deliver substantial improvements in identified areas.
• Coach and mentor CETS One Way team to serve as continuous improvement expert who facilitates the deployment of the One-Way operating system.
• Identify process level metrics and influence accountability across process streams by supporting use of tools such as operating reviews, continuous improvement projects.
• Provide financial management of projects including budgeting, forecasting, actuals tracking, and savings implications.

• Bachelor's degree in business, engineering, information technology, related field, or equivalent combination of education and experience.
• At least 10 years related business/industry experience.
• Experience consulting on and leading improvement and transformation initiatives.
• Change management and program/project management experience.
• Must build relationships and communicate effectively with all levels of the organization including executive level leadership, through presentations, coaching, and facilitation of teams.
• Strong interpersonal skills using active listening and ability to provide constructive feedback.
• Ability to effectively communicate to a variety of audiences and analyze ambiguous/ complex business scenarios.
• Demonstrated ability to lead and influence others.
• Ability to adapt to change quickly and work within a diverse, cross-functional team environment.
• Able to handle complex issues and conflict with a calm demeanor and use facts to support decision-making.
• Knowledge of core business processes/industry trends with ability to interpret and react to ongoing changes.