AVP, Claims Client Services

Responsibilities

• Officer-level leader responsible for the strategic direction, leadership, and performance of CNA’s Client Services organization.
• Leads a national team of client-facing professionals who serve as trusted advisors to customers.
• Develops and maintains strong executive-level relationships with key distribution partners, brokers, and agencies across the country.
• Serves as a strategic business partner to senior Claim and Field leaders.
• Combines exceptional people leadership, organizational leadership, and relationship management skills to foster a high-performing, client-centric culture.
• Owns overall Client Services budget and is accountable for managing all expenses.

• Bachelor's degree with Master’s preferred in a related discipline, or equivalent
• typically a minimum of twelve years of related work experience, with seven years management experience
• mastery of the commercial insurance industry and risk management marketplace and products and services
• strategic thinking skills such that individual is able to develop and execute on both a short and longer term operational plan
• advanced communication skills (including both written and verbal) and demonstrated ability to interact and communicate with all levels of external and/or internal business partners within scope of responsibility
• demonstrated ability to collaborate, and to develop and build strong partnerships both externally and internally
• strong leadership and management skills demonstrating integrity and professionalism
• ability to drive results by identifying and resolving significant problems within scope of responsibility
• extensive high level customer service experience and capability to provide superior solutions to internal and/or external customers
• knowledge of Microsoft Office Suite and other business-related software.