Member Experience Lead

Compensation

$19.20 per hour + Commission and Bonus Opportunities!

Centennial Willow Creek CO

Title: Member Experience Lead (MEL)

Reports to: General Manager

Direct Reports: Member Experience Specialists

FLSA: Hourly, Non-Exempt

Compensation: $19.20 per hour + Commission and Bonus Opportunities

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive—embodied by members and team members alike—VASA is a place where lives are changed because of authentic connections made within our supportive community.

40 Hours Per Week Employees:
Paid Time Off, Paid Holidays, Paid Parental Leave, Medical Benefits, 401k Options, and 2 Free Complimentary Gym Memberships— One for yourself and one to give away!

Come join VASA Fitness and join a passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company!

The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take‑charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high‑performing team within the club. The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world‑class experience for VASA members.

• Ensure all MES create and maintain our "UPLIFT" culture in the club
• Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
• Responsible for recruiting, hiring, and training all MES team members
• Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
• Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful

• Support the General Manager (GM) by forecasting upcoming staffing needs
• Have frequent conversations with MES team members to understand changing work
• Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
• Schedule and facilitate training for new MES team members
• Collaborate with the GM to create a welcoming environment for interview candidates and new hires
• Constantly evaluate team member-to-member interactions
• Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
• Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
• Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
• Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics

• Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approach
• Proactively provide ideas and solutions to help move the business forward
• Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
• Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
• Build trust and strong relationships with all team members
• Provide coaching in the moment that inspires commitment and positive change
• Give input and feedback to GM in succession planning conversations

Required Qualifications

• High School Diploma or GED required;
  Bachelor's degree preferred
• 3+ years customer service in a retail, restaurant or in-person based service industry
• 3+ years leading operational teams
• Strong verbal and written communication skills
• Build relationships by establishing trust quickly and positively influencing others
• Personal interest in health, wellness, fitness, and nutrition
• CPR Certified within the…