Store Protection Specialist

General Purpose

This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The Specialist makes eye contact, smiles, and greets all customers in a prominent, courteous and friendly manner, deterring opportunities for theft by demonstrating "command" presence in a company-issued vest/required black attire and monitoring the Code 50 package inspection policy.

The Specialist walks the sales floor to identify and address potential theft indicators as directed by store leadership, and partners with store leadership to ensure compliance with loss‑prevention directives and minimization of operational shortage. Must embrace company values and have a mentality to protect the Ross treasure.

Maintaining Safe & Secure Environment:

• Understands that safety is the number one priority and practices safe behaviours in everything they do and assists store leadership in maintaining a safe and secure environment for both associates and customers.
• Provides visible "command" presence, including prominent greetings with eye contact, at store entrances and exits and on sales floor in a company-issued vest/required black attire, monitoring for potential safety issues.
• Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships:

• Provides great customer service by prominently greeting customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
• Treats all customers and associates with respect.
• Demonstrates courtesy, friendliness, and professionalism at all times. Recognises associates using company recognition programmes.
• Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating associates, providing recognition, etc.
• Performs other duties as assigned to support loss‑prevention initiatives.

Personal And Store Brand:

• Represents and supports the company brand at all times.
• Maintains a professional appearance, in accordance with company dress code.

Mitigating Theft & Fraud:

• Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behaviour.
• Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to store and loss‑prevention leadership.
• Adheres to company policy for external theft response.
• Executes all company best practices and maximises productivity by minimising steps and touches while working.

Minimising Operational Shortage:

• Increases store awareness on effective processes to minimise operational shortage. Trains and educates associates on shortage‑reduction initiatives.
• Observes and validates proper checkout procedures for customers and associates.

• Manages work processes
• Business acumen
• Plans, aligns, & prioritises
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

• High school education or equivalent required, AA degree preferred.
• One year retail supervisor experience or similar training preferred.
• One year loss‑prevention/security training preferred.
• Active security guard licence preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Demonstrated ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to effectively resolve conflict.
• Must be able to comply with all applicable federal and state laws and regulations for security positions, including background screening, physical examination, fingerprinting, and/or drug and alcohol testing.

• Consistent timeliness and regular attendance.
• Ability to spend up to 100 % of working time standing, walking, and moving around the store.
• Must be able to raise or lower objects more than 25 lbs from one level to another (includes upward pulling).
• Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
• Certain assignments may require other qualifications…