Reservationist

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Apply today!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

• Starting Wage:$20.00/hr - $23.00/hr
• Employment Type:
  
  Winter Seasonal 2026/2027
• Shift Type:
  
  Full Time and Part Time hours available
• Minimum Age:
  
  At least 18 years of age
• Housing Availability:
  
  No

• Accept, manage, and confirm dining reservations via telephone, email, and computerized reservation systems.
• Accurately document guest information, including preferred dining dates, times, seating requests, special occasions, dietary restrictions, and accessibility needs.
• Coordinate and communicate transportation arrangements for guests traveling to remote mountain dining venues.
• Provide comprehensive information about mountain dining locations, menus, hours of operation, transportation options, policies, and special events.
• Respond professionally and efficiently to guest inquiries, concerns, and reservation modifications.
• Maintain accurate reservation records and ensure all guest requests are communicated to the appropriate dining venue teams.
• Monitor reservation availability and assist in maximizing dining capacity while maintaining an exceptional guest experience.
• Collaborate with restaurant, transportation, and operations teams to ensure seamless service delivery.
• Handle high call volumes while maintaining a positive, guest-focused attitude.
• Follow company policies, service standards, and data privacy requirements when handling guest information.

• High school diploma or equivalent preferred.
• Previous customer service, reservations, hospitality, restaurant, or call center experience preferred.
• Strong verbal and written communication skills.
• Proficiency with reservation software, computer systems, and Microsoft Office applications.
• Excellent organizational and multitasking abilities.
• Ability to remain professional and courteous in a fast-paced environment.
• Strong attention to detail and accuracy.
• Flexible schedule, including evenings, weekends, and holidays as business needs require.
• Exceptional guest service and hospitality skills.
• Ability to answer frequently asked questions and provide accurate information regarding mountain dining experiences.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.
• Knowledge of dining operations, transportation logistics, and resort services is a plus.

• Ability to sit for extended periods while working at a computer workstation.
• Ability to communicate effectively by phone and in person.
• Ability to occasionally lift up to 40 pounds.

• Office, call center, or resort-based environment.
• Frequent use of computer systems, telephones, and reservation software.
• May require working weekends, holidays, and peak tourism periods.
• This position plays a critical role in creating memorable guest experiences by ensuring accurate reservations, personalized service, and seamless coordination of mountain dining activities.

The expected pay range is…