HVAC Commercial Services Account Manager

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do.

As the Commercial Service Account Manager you will be responsible for pursuing opportunities for service agreements, quick‑turn projects to keep our customers operating effectively, and pursuing large opportunities that help our customers modernize their equipment. This role is a great fit for those who excel at building relationships, have outstanding customer service and love working with cross‑functional teams. The ideal candidate is adept at assessing and understanding both the immediate and future needs of customers.

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations).
• Create and maintain Sales Territory and Account plans where necessary.
• Present at customer seminars to develop new and existing customer relationships and opportunities.
• Promote Carrier value proposition linking customer objectives to Carrier solutions.
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline.
• Attract new customers and build share value with existing customers.
• Seek out and access new service‑agreement opportunities with existing customers and new prospects.
• Respond to repair opportunities.
• Establish and build credibility through knowledge of Carrier products/solutions.
• Strong ability to develop and sustain customer relationships.
• Clearly articulate the value of Carrier’s offerings and how they map to the customers’ needs.
• Detect the customer’s buying stage and adjust selling accordingly.
• Effective presentation and communication skills.
• Prioritize best opportunities.
• Respond to customer requirements in a timely manner.
• Secure bookings/orders in a timely manner.
• Consistently achieve sales metrics and annual targets.
• Negotiate service‑agreement renewals when required.

• High School Diploma/ GED.
• 4+ years of HVAC industry experience.
• Must be able to lift/carry 20 lbs, climb ladders/stairs, and be comfortable working on roofs/platforms.

• 2+ years of B2B sales experience.
• Ability to sell directly to end‑user customers.
• Experience selling service agreements.
• Ability to introduce others to cross‑sell and upsell within their base of customers.
• Ability to work in a highly team‑oriented and dynamic environment.
• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages.
• Self‑motivated and able to manage many simultaneous projects and responsibilities.
• Experience using CRM software and Microsoft tools.
• Outstanding sales/negotiation skills and goal‑oriented with strong time‑management and organizational skills.
• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers.

The annual salary for this position is between $79,000.00 and $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

This position may be entitled to short‑term cash incentives, subject to plan requirements.

• Health Care benefits:
  Medical, Dental, Vision;
  Wellness incentives.
• Retirement benefits.
• Paid vacation days: up to 15 days.
• Paid sick days: up to 5 days.
• Paid personal leave: up to 5 days.
• Paid holidays: up to 13 days.
• Birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation.
• S…