Sales Support Specialist

Responsibilities

• Furnishes sales assistance by responding to customers' procedural questions on product lines, incentive applications, and other energy related issues.
• Provides analytic, computer-based support for sales databases to reps.
• Prepares rate analyses, contracts, proposals and sales presentations.
• Responds to customer and third-party requests for billing histories.
• Monitors and provides reports on call handling performance.
• Provides outbound sales follow-up.
• Serves as a liaison with the Xcel Marketing fulfillment function.
• Supports achievement of sales, customer satisfaction, and customer service goals by extracting, analyzing and organizing data in accurate, concise and professional formats.
• Aids in the successful implementation and maintenance of the customer relationship management tool for the Mass Market.
• Requires close communication with Sales Support Specialists in other locations.

• At least three years of marketing, sales or customer service experience or combination of education and experience providing equivalent knowledge.
• High school diploma.
• Associates degree or certification desired.
• Advanced skill level in spreadsheets and database creation and maintenance.
• Proficiency in Microsoft Office software applications.
• Excellent written and oral communication and listening skills.
• Ability to prioritize multiple tasks.
• Ability to work independently, as well as be a successful team member.