Leasing Specialist: Maximize Occupancy & Guest Experience

POSITION SUMMARY

As a Red Peak

POSITION SUMMARY

As a Red Peak Leasing Professional, you’re a brand ambassador and the main point of contact with customers – whether they call your apartment property, visit online, or visit in person.

Your role is an important one: to lease apartments by discovering and exceeding the client’s expectations. Your ultimate goal is to help people get what they want through attentive listening, strategic sales skills, and consistent follow-through.

KEY

ACCOUNTABILITIES AND RESPONSIBILITIES:

Improving Occupancy Levels (20%) – Maximize lease and traffic ratios to maintain a 95% or better occupancy level. Ensure a smooth move-in process by managing the lease flow paperwork and conducting make-ready walked prior to move-in.

• Increase and maintain occupancy with a high close rate for signed leases. Strive to reach weekly/monthly sales goals.
• Prepare and complete all reservation and lease paperwork with future residents.
• Work directly with the Sales Manager to help establish and execute community marketing initiatives.
• Run all required checks (credit, background, references, etc.) to confirm the applicant meets Company and other requirements.
• Keep leasing, LTS, and Yardi software updated with accurate prospect, resident, and lease information.
• Scan, organize, and store all documentation related to residents and leasing of the Company’s properties under management.

Lead Development (35%) – Use a thorough and personalized approach to manage leads by the client’s sense of urgency. Utilize extensive product knowledge to deliver creative client presentations that create a unique and welcoming experience and lead to high conversions that meet or exceed set goals.

• Answer calls and respond to online/email leads in the required timeframe.
• Discover resident wants and needs to determine which properties or units are the best potential fit.
• Actively work to set appointments for tours and build value through phone and email interactions. Coordinate accordingly with the office team.
• Stay knowledgeable about availability, amenities, and neighborhoods to competently answer all prospective resident questions and/or concerns.
• Highlight features during showings that build value and meet the residents’ needs identified in the pre-screening process.
• Consistently follow up after showings to stay in contact with prospective residents.
• Conduct regular zone walks and quality control spot checks.
• Keep informed of current market conditions/trends.
• Compile comp surveys weekly and shop comps bi-annually or as directed by Sales Manager.

Resident Retention (15%) – Maximize resident satisfaction levels by meeting and exceeding expected quality and service levels. Use proactive and timely response and follow through, generate insight, resolve resident conflicts, and encourage a sense of community through interaction and outreach.

• Walk apartments and prepare move-in gifts to ensure readiness for future residents; prepare keys and change locks for future move-ins.
• Maintain a positive living environment for community residents by providing excellent customer service, resolving issues promptly and effectively, and consistently following up on resident requests.
• Actively work to secure resident renewals.

Teamwork (10%) – Collaborate with your team using problem-solving abilities by understanding and managing resident and team expectations through ongoing and effective communication. Utilize flexibility when responding to daily demands as well as in sales efforts.

Personal Competencies

• Proven track record of providing excellent sales and service
• Organized, self-motivated, and hardworking
• Great people skills, high energy, and excellent at both phone/online and in-person sales
• Strong written and verbal communications skills

Physical Requirements

• Physical requirements are minimal
• Ability to be on feet for extended periods of time
• Ability to work at a desk in front of a computer for extended periods of time
• Reliable transportation and valid drivers license

Minimum Education

• High School Diploma or equivalent;
  Bachelor’s degree preferred

Why You'll Love This Role:

• You'll match people with the apartment they've been dreaming of
• You'll flex your sales…