Director, Account Management

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

We help society’s foundational healthcare institutions to achieve their full potential in service to others.

We are our clients’ trusted partners in ever-changing times. For nearly 40 years, Kaufman Hall has provided independent, objective insights grounded in sound data and analysis to help clients fulfill their missions, achieve their goals, and tackle their toughest problems.

Kaufman Hall provides world-class management consulting in Strategy & Business Transformation, Financial Planning & Data Analytics, Treasury & Capital Markets, Mergers & Acquisitions, Revenue & Operations Improvement, and Clinical Solutions.

At Kaufman Hall, we believe that sustained success is never an accident. It is the result of sound decision making, based on data-driven analysis and disciplined thinking, and guided by the fundamental principles of corporate finance.

Kaufman, Hall & Associates, LLC, is seeking a Director, Account Management, who will be a hands‑on leader responsible for driving account planning and coordination across a portfolio of strategic client accounts. Reporting to the Vice President, this role partners closely with account team leads (Managing Directors, Senior Vice Presidents) and Vizient colleagues to ensure disciplined account planning, documentation, and execution.

• Manage account planning processes and documentation for a defined portfolio of strategic accounts
• Facilitate account team meetings, capturing client priorities, opportunities, risks, and follow‑up actions
• Partner with senior executives to identify growth opportunities, support strategic pursuits, and drive account expansion strategies
• Support executive relationship management activities across assigned strategic accounts, ensuring appropriate engagement of KH and Vizient leadership
• Monitor account health indicators and recommend actions to strengthen client engagement, mitigate risks, and accelerate growth opportunities
• Develop and maintain account management deliverables, including account plans, relationship maps, and pursuit trackers
• Coordinate cross‑practice alignment, ensuring client strategies leverage KH’s full capabilities
• Partner with Consulting Sales Enablement/Operations to ensure CRM reflects accurate account information and supports pipeline visibility
• Analyze account performance, relationship coverage, and growth opportunities to provide actionable recommendations to account leadership
• Support VP in rolling out standardized account management processes, tools, and training across the BU
• Mentor and oversee Senior Associates supporting assigned accounts

The ideal candidate will have a background in account management, client engagement, or consulting with demonstrated success in supporting or leading strategic account planning efforts. In addition, the successful candidate will possess the following:

• 7-10 years of relevant and related experience
• Strong organizational skills with the ability to manage multiple priorities across complex client portfolios
• Experience supporting strategic account growth, client retention, or business development initiatives
• Ability to influence senior stakeholders without direct authority
• Proven ability to collaborate with senior executives and cross‑functional teams to align client strategies and business development pursuits
• Proficiency with Microsoft Word, Excel, and Power Point
• Experience working with CRM systems such as Microsoft Dynamics, with an emphasis on account documentation and pipeline visibility
• Strong analytical and problem‑solving skills with the ability to generate actionable insights from client and account data
• Excellent written and verbal communication…