Enterprise Customer Success Manager

About Convertr

Convertr is the enterprise data integrity layer that ensures clean, compliant, and complete data flows across systems and teams. Global leaders like Microsoft, Oracle, Amazon, Stripe, and HP use Convertr to improve data quality, accelerate operations, and gain full transparency across their lead and data supply chains. By automating complex workflows and standardizing data at scale, Convertr helps organizations drive better decisions, reduce risk, and unlock the full value of their data.

The best convert with Convertr.

You will be joining a rapidly growing scale-up, with the opportunity to work closely with businesses across our ecosystem of brands, agencies, and publishers – it’s a really exciting time to join the Convertr team. At Convertr, we’re building a platform that delivers real value to B2B businesses, driving operational efficiency and improving the quality of lead data. Our global, API-first platform allows businesses to track and analyse the success of their marketing campaigns and convert their lead data into powerful prospects.

We offer the opportunity to shape your own career, with exposure to industry-leading technologies that are reshaping the demand generation landscape. If you’re a driven, creative, collaborative individual who is looking for a role where you can really make a difference, you’ve come to the right place.

Our culture is built on integrity, collaboration, respect and expertise, and these core values underpin everything that we do. If you’re driven by innovation, Convertr is right for you. We’re proud to foster a working environment that is collaborative, inclusive and transparent, where our differences are celebrated and we encourage and support the team to be the best versions of themselves.

In an exciting time of significant growth, you’ll play a big part in our mission of helping our customers scale, drive operational efficiencies and improving the quality of their lead data. As we continue to scale, we want to hear from talented, driven problem-solvers, who can help us work towards transforming the demand generation landscape.

Customer Success at Convertr ensures our customers achieve their desired outcomes and realize measurable ROI. We're introducing a new leadership role built around a dedicated customer pod: a small team consisting of a Technical Account Manager and Campaign Manager, initially built entirely around one of our most strategic, highly engaged customers.

This role is for an experienced Customer Success Manager who is ready to directly manage that team while personally owning relationships at the executive level. Over time, this pod model may expand to support its anchor strategic account alongside a small number of additional accounts. You'll act as the single point of accountability for the account: setting the strategy, directly managing your team's day-to-day work, and making sure technical delivery and campaign performance are both working toward the customer's broader business goals.

You'll be comfortable leading from the front — assertive in how you represent Convertr, confident holding a room of executives, and just as invested in coaching your team to do the same.

• Serve as the dedicated Customer Success lead for a strategic account, acting as the primary point of accountability for the customer relationship and outcomes.
• Directly manage a small account team — a Technical Account Manager and Campaign Manager — including their day-to-day work, performance, and development.
• Build and personally own relationships with executive-level and cross-functional stakeholders at the account, extending engagement beyond existing operational contacts.
• Represent…