Security Project Technician

Overview

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment including security, fire alarm & life safety, and/or building automation. Serves as the key interface for technical support and training for the customer and is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels.
• Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; interprets manuals, schematics, and wiring diagrams and repairs equipment using electronics knowledge and standard test instruments and hand tools.
• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions; writes non-routine programs for systems.
• Acts as "our customer's best service provider" to ensure Convergint Technologies is the customer's first choice for service.
• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advises management regarding customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
• Executes technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identifies potential project risks and assists in developing strategies to minimize impact and control deviations from estimated costs and deadlines.
• Works closely with the Project Manager and/or Operations Manager to coordinate projects and contribute to quality improvements and customer satisfaction.
• Mentors less experienced staff and may supervise workers in testing, tuning, and adjusting equipment for optimal performance.
• Performs other duties and responsibilities as requested or required.

• Exceptional customer focus and ability to work under pressure; ability to meet customer needs without prompting.
• Solid technical skills and experience with fire alarm systems and/or electronic security systems.
• Solid programming skills and proven ability to troubleshoot problems and find solutions.
• Self-starter with the ability to work well with minimal supervision.
• Solid mechanical and electrical aptitude, ability to read blueprints and drawings; solid math skills.
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and ability to handle multiple projects simultaneously.
• Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficiency in other relevant applications.
• Valid driver s license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis; minimal overnight travel may be required.

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and paid time off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tution reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Education:

High School/GED or equivalent experience

Minimum Experience:

3-5 years relevant

Preferred Experience:

(but not required)

• Relevant field service experience installing CCTV, access control, and intrusion systems
• Certifications:
  
  Product-specific…