Solar Service Technician

Solar Service Technician

Photon Brothers is a leading clean energy company specializing in the installation and maintenance of solar panels, battery storage systems, EV chargers, and roofing services. We are headquartered in Centennial, Colorado, with locations across Colorado and California.

This full‑time Solar Service Technician will support residential customers by diagnosing, troubleshooting, maintaining, and repairing solar PV systems, battery backup systems, EV chargers, and related electrical equipment. The role requires a strong focus on customer service, safety, and technical expertise.

• Diagnose and troubleshoot residential solar PV systems, battery storage systems, EV chargers, and associated electrical components.
• Perform corrective maintenance, warranty repairs, inspections, and service upgrades.
• Respond to service calls and customer concerns regarding system performance.
• Utilize monitoring platforms and diagnostic tools to identify and resolve system issues.
• Accurately document troubleshooting steps, resolutions, photos, and service notes within internal software systems.
• Perform inverter replacements, system diagnostics, communication troubleshooting, breaker replacements, module replacements, and commissioning support.
• Support detach/reset and reroof‑related solar service work as needed.
• Coordinate with the Service and Operations teams to prioritize and complete service requests efficiently.
• Ensure all work is completed safely and in compliance with NEC, local AHJ requirements, and company standards.
• Maintain service vehicle inventory, tools, and equipment.
• Deliver a high level of professionalism and customer service during all homeowner interactions.
• Support the onboarding and training of new Service Technicians as needed.
• Participate in regular safety meetings, technical trainings, and process improvement initiatives.
• Meet or exceed service department KPIs including turnaround time, first‑time resolution, and customer satisfaction.

• High school diploma or equivalent.
• 2+ years of solar installation, electrical, or solar service experience preferred.
• Experience troubleshooting residential solar PV systems strongly preferred.
• Working knowledge of NEC codes and residential electrical systems.
• Strong troubleshooting and problem‑solving skills.
• Excellent customer service and communication skills.
• Strong organizational and time‑management abilities.
• Comfortable using mobile apps, monitoring platforms, and service software.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Comfortable working on roofs of varying pitches and heights.
• Ability to climb ladders, lift up to 60 pounds, and work in various weather conditions.
• Knowledge of battery storage systems, EV chargers, and monitoring platforms is a plus.
• NABCEP certification is a plus.
• Electrical Journeyman license or apprenticeship experience preferred.
• REQUIRED: Valid driver’s license with a clean driving record and a minimum of 9 years of driving experience, in accordance with PB insurance parameters—no exceptions. Must pass an MVR check and background check.

• Experience with Enphase, Solar Edge, Tesla, Franklin
  
  WH, or similar platforms.
• Experience with residential reroof detach/reset work.
• OSHA 10 or OSHA 30 certification.
• Experience commissioning or troubleshooting battery backup systems.

$24–$38 per hour, depending on experience. Overtime opportunities may be available during peak seasons.

Health (one plan is less than $25 per pay check!), dental, and vision insurance; 401(k) with match; company‑sponsored life insurance and telehealth; paid holidays and PTO.