Customer Service Associate, Center Township, PA

Center Township, PA

Full-Time | Monday - Friday, 8:00 a.m.

- 5:00 p.m.
Flexible work arrangements available following training

Help Customers Succeed. Solve Problems. Make an Impact.
ARDEX Americas (), part of the global ARDEX Group, has been setting the standard in high-performance building solutions for more than 75 years. You'll find ARDEX products in the construction of PPG Paints Area, Pittsburgh International Airport, the Google offices in Bakery Square, and the UPMC Medical Tower, Oakland.

Job Description

CUSTOMER SERVICE ASSOCIATE

Center Township, PA

Full-Time | Monday - Friday, 8:00 a.m.

- 5:00 p.m.
Flexible work arrangements available following training

Help Customers Succeed. Solve Problems. Make an Impact.
ARDEX Americas (), part of the global ARDEX Group, has been setting the standard in high-performance building solutions for more than 75 years. You'll find ARDEX products in the construction of PPG Paints Area, Pittsburgh International Airport, the Google offices in Bakery Square, and the UPMC Medical Tower, Oakland.

We are seeking a
CUSTOMER SERVICE ASSOCIATE to join our team at our corporate headquarters located at 400 Ardex Park Drive, Center Township, PA 15001.

This is an excellent opportunity for someone who enjoys helping customers, solving problems, building relationships, and making a real impact on the customer experience. You'll support ARDEX retail and distribution customers across the United States, Canada, and Latin America while working closely with ARDEX sales teams throughout the organization.

Why Join ARDEX as a Customer Service Associate?

When You Join ARDEX, You ll Benefit From

• The opportunity to support customers across North America and Latin America
• A collaborative team environment where your ideas and contributions matter
• Meaningful responsibility and ownership of customer relationships
• Exposure to multiple areas of the business including sales, logistics, operations, and finance

• Respond to customer inquiries promptly and professionally
• Take ownership of customer needs and work proactively to deliver effective solutions
• Ensure customers receive a high level of support throughout every interaction
• Support Order Management & Customer Transactions
• Process customer orders accurately and efficiently
• Assist with order changes, invoicing, and invoice adjustments
• Coordinate order-related activities to ensure timely delivery and customer satisfaction
• Maintain accurate records and customer information within company systems
• Support customers with questions regarding products, orders, and shipments
• Partner closely with Sales, Operations, Supply Chain, Logistics, Finance, and other departments
• Obtain freight rates for special shipments and transportation needs
• Coordinate with logistics partners and internal teams to support customer requirements
• Process freight damage claims and related documentation
• Assist with shipping and transportation inquiries
• Support export and customs compliance activities when applicable

• Customer service, sales support, account management, or related experience
• Experience with SAP or other enterprise resource planning (ERP) systems is highly desirable
• Knowledge of shipping, logistics, transportation, or freight processes is beneficial
• Understanding of export documentation and customs compliance is a plus
• Experience processing orders, invoices, and invoice adjustments
• Strong communication, relationship-building, and problem-solving skills
• Ability to work independently and make sound business decisions
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities while maintaining accuracy
• Customer-focused mindset with a commitment to delivering outstanding service
• Ability to work collaboratively across multiple departments
• Proficiency in Microsoft Outlook, Word, Excel, and Teams
• Exemplify ARDEX s core values:
  Fuel Passion, Drive Innovation, Embrace Responsibility, Embody Integrity, Build Belonging

• Generous Paid Time Off (PTO) and 11 Paid Holidays
• Paid…