Building Permit Clerk

JOB SUMMARY

Permit Clerk is an entry-level position responsible for issuing permits, scheduling and posting inspections. The position issues building, electrical, mechanical and plumbing permits on a daily basis. Has daily contact with the public and responds to request or inquiries regarding permits. May receive phone calls and determine the nature of the business and direct phone calls or visitors to appropriate destination.

Work is performed under the general direction of the Deputy Building Inspector/Clerk.

• Reporting relationships, work assignments, and work schedules may be subject to change in order to meet City needs or operational requirements. Attendance at work and the ability to get along with the public, supervisors, and co-workers are essential elements of this position. Other duties may be assigned.
• Provide information at the counter, by telephone and through correspondence in response to relatively routine questions regarding building ordinances and codes, building permit application process and procedures.
• Answers telephone and gives specific and general information in response to public inquiries; handles requests for service, complaints and other public contact work.
• Assists the public in completing building permit applications and other necessary forms.
• Maintain and establish effective working relationships with coworkers, engineers, architects, property owners, developers, and contractors in order to confer with them on permit requirements.
• Deals courteously and diplomatically with the general public.
• In-take and data entry for residential and commercial permit applications in BSA Software.
• Review building permit applications for completeness.
• Issue building, electrical, mechanical and plumbing permits daily.
• Determines, collects and processes fees for permits and other review and regulatory services.
• Accepts construction plans and plan documents for permit processing and accurately calculates fees for building, plumbing, mechanical and electrical permits.
• Issues permits after they have received the appropriate required interdepartmental review.
• Verifies that valid contractor’s license and insurance is current and active.
• Helps maintain a variety of records and run reports.
• Sorts and routes permit application packages
• Provide high quality, professional customer services that is effective and efficient.
• Perform technical and complex tasks of the department including providing professional permit services to customers.
• Assist the Building Officials/Inspectors.
• Learn job-related material through on-the-job training. Offsite training may be required.
• Participate in training programs to expand knowledge and skills necessary to position including classroom and on-the-job training.
• Work in a team-based environment to achieve common goals.

This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or equivalent and/or one (1) years related experience to permit processing and/or training; or equivalent combination of education and experience.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to comprehend general construction terminology.

Basic applied mathematics and simple accounting procedures. Principles and techniques of problem solving and conflict-resolution. Computer software applications and database management. Modern office procedures and practices including correct punctuation, spelling, grammatical usage, filing, indexing and cross-referencing methods. Operation of standard office machines,…