Manager, Strategic Account Management - Market Research in Bentonville

Job Title

Bentonville, AR: $80,000 - $155,000/yr Hoboken, NJ: $96,000 - $186,000/yr Regular/ Permanent Salaried

Walmart Data Ventures is looking for an experienced quantitative and/or qualitative research to join our growing Research Team. This role is integral in cultivating and maintaining cross-functional and client relationships, delivering revenue through bespoke research projects. The ideal candidate is an intellectually curious, detail-oriented self-starter with a proven track record of owning all aspects of market research projects and client communication.

Lead and execute all aspects of quantitative and qualitative research processes including research design, questionnaire development, programming, data collection, data analysis and storytelling.

Serve as a product ambassador, demonstrating extensive knowledge of Walmart Data Ventures products and services, including competitive marketplace offerings, to identify and sell solutions.

Proactively troubleshoot complicated issues that arise in an efficient and effective manner, providing oversight on quality control processes at each step of the research lifecycle.

Build strong, long-term relationships with assigned accounts through value-add research best practices consultation, leading annual research planning workshops and continually delighting clients with a positive, customer-centric attitude.

Efficiently manage time to focus on essential activities to ensure customer satisfaction, delivery of impactful insights, account growth and contract renewals.

Support creation of ad hoc training and marketing collateral in partnership with cross-functional partners.

Collaborate with cross-functional stakeholders to support the development of our product suite by sharing client user requests, industry, market, and competitive trends in a positive and actionable way.

You love nurturing and building relationships and can provide strategic guidance to clients.

You are able to successfully manage multiple projects and competing priorities to ensure deadlines are met and clients have a positive experience.

Are enthusiastic about research, data driven approaches, new technology and strategic thinking.

A collaborator at heart - a team player who works harmoniously within and across a team, comfortable working in async and virtual environments.

Bachelor's degree in relevant field.

3+ years of market research experience (client facing a must)

Excellent written, verbal, presentation and phone communication skills with the ability to adapt conversations for technical and non-technical audiences.

Experience visualizing data with tools such as Excel, PowerPoint, Tableau, and others.

Knowledge of SPSS and/or other quantitative reporting tools is required.

Familiarity with online data collection tools (i.e., Survey Monkey, Qualtrics, Decipher, etc.)