Asset Protection Operations Coach Trainee

Position Summary

Position Summary...

Detects, deters, investigates and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities, conducting investigations relating to the operations and policies of the company, obtaining evidence, taking statements, writing case reports and providing courtroom testimony as needed and participating in collaborative efforts with other investigative entities. Monitors safety and risk controls within a facility by ensuring an effective safety program is in place, supervising the safety team, identifying accident trends to develop and implement solutions to prevent accidents, observing work practices and providing training to associates on accident prevention techniques, communicating plans to minimize accidents and overseeing safety reviews and implementing plans to improve safety.

Manages facility level training and execution of asset protection safety functions and claims and receiving procedures by reviewing the application of policies, procedures, compliance guidelines for example cold chain, hazardous materials and operational controls, identifying gaps in expectations versus training levels, determining training needs and developing and delivering the training where needed. Manages claims and receiving operations by ensuring proper policies and procedures are followed, ensuring timely processing of claims for example damaged, defective, returned, liquidated items and merchandise deliveries for example suppliers, third party deliveries, providing direction for claims or receiving issues and maintaining necessary documentation and reporting.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBW service model, managing and supporting customer service initiatives for example store of the community and community outreach programs ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting and controlling expenses in designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow and operational processes and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.

Provides supervision and development opportunities for hourly associates by hiring, training and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively ensuring awareness, recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Leads and develops teams effectively by teaching, training and actively listening to associates, touring stores and providing feedback, Tourto Teach, communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction, introducing and leading company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives, building accountability for policies and procedures, measuring adherence to loss prevention policies and procedures, reviewing variances to inventory reports, conducting operational and pre-inventory reviews, gathering data, auditing results and monitoring deficiency trends, identifying improvement opportunities and communicating and working with managers and associates to determine corrections needed to inventory controls and…